About Us
We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card, backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.
The Team
We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.
- Our team includes people who have built:
- Financial products (Square/CashApp, the earliest CapitalOne credit cards)
- Consumer products (Internet.org, Xbox)
- Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages)
- Mathematics & science infrastructure (computational research at NASA’s JPL)
Job description
We’re looking for a senior operations manager to lead our deposit product operations and oversee customer service. You will be working with engineering, compliance, and product. You are hands-on, data driven, and a systems thinker. The Aven operations team is disciplined, efficient, and tenacious. We value resilience, hard work, and execution. You will be working with other senior managers, engineering, product, the executive team, reporting to the head of origination operations.
Responsibilities
- Working with a bank partner to set up and operate a deposit program
- Experience in developing and managing procedures to handle deposit account onboarding
- Experience in Reg E disputes, procedures, as well as complaints handling
- Managing processes, dashboards using google sheets, snowflake, SQL, zapier, other operations tooling
- Building new systems with engineering, product, credit to augment our industry leading systems
- Work with our fraud operations manager to ensure compliance of BSA/AML/KYC/OFAC regulations
- Work closely with engineers and data scientists to deliver system and product improvement
Qualification
- Strong understanding of regulatory framework for deposit accounts (incl. BSA/AML/OFAC, GLBA, Reg E/DD, TISA)
- Structured communication and problem-solving skills
- Depth in data driven decision making, proficiency in excel, with some background in SQL
- Bachelor's Degree - preferably in finance, economics, or engineering, or similar
Aven is a proud Equal Opportunity Employer. Aven does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.
