Senior Operations Manager: Deposit Program

AvenCampbell CaliforniaOnsite

About Us

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card, backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

The Team

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:
Financial products (Square/CashApp, the earliest CapitalOne credit cards)
Consumer products (Internet.org, Xbox)
Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages)
Mathematics & science infrastructure (computational research at NASA’s JPL)

Job description

We’re looking for a senior operations manager to lead our deposit product operations and oversee customer service. You will be working with engineering, compliance, and product. You are hands-on, data driven, and a systems thinker. The Aven operations team is disciplined, efficient, and tenacious. We value resilience, hard work, and execution. You will be working with other senior managers, engineering, product, the executive team, reporting to the head of origination operations.

Responsibilities

Working with a bank partner to set up and operate a deposit program
Experience in developing and managing procedures to handle deposit account onboarding
Experience in Reg E disputes, procedures, as well as complaints handling
Managing processes, dashboards using google sheets, snowflake, SQL, zapier, other operations tooling
Building new systems with engineering, product, credit to augment our industry leading systems
Work with our fraud operations manager to ensure compliance of BSA/AML/KYC/OFAC regulations
Work closely with engineers and data scientists to deliver system and product improvement

Qualification

Strong understanding of regulatory framework for deposit accounts (incl. BSA/AML/OFAC, GLBA, Reg E/DD, TISA)
Structured communication and problem-solving skills
Depth in data driven decision making, proficiency in excel, with some background in SQL
Bachelor's Degree - preferably in finance, economics, or engineering, or similar

Aven is a proud Equal Opportunity Employer. Aven does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Life at Aven

Thrive Here & What We ValueA well-capitalized team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. | Missionaries who like to work hard on important problems - and build products that become infrastructure for society | Belief that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives.</s> | Aven is proud to be an Equal Opportunity Employer | Aven does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.</s> | Low-ego, highly collaborative, cross-functional team | Fast-paced startup environment | Mission-driven company that believes in using technology to lower the cost of capital for consumers</s> | 1. Aven is a proud Equal Opportunity Employer. | 2. Aven does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.</s> | Well-capitalized team of technology and finance executives with top-tier investors | Missionaries who like to work hard on important problems - and build products that become an infrastructure for society.</s> | A dynamic work environment | A team of talented, ambitious, and fun-to-work-with colleagues | Weekly team dinners | A proud Equal Opportunity Employer that does not discriminate against candidates or employees based on protected status under the law.</s> | 1. Wellcapitalized (over $250MM in equity funding). | 2. Toptier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. | 3. Missionaries who like to work hard on important problems and build products that become infrastructure for society.</s> | 1. Reinventing consumer credit through technology | 2. Wellcapitalized team with top-tier investors | 3. Fastpaced, ambiguous environment | 4. Focus on growth opportunities internally through partnership initiatives</s> | 1. Aven is an Equal Opportunity Employer that does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law. | 2. The company values grit, determination, and speed – ability to excel in a fastpaced environment. | 3. Aven is passionate about making an impact in a fastmoving environment.</s> | 2. WellCapitalized Team of Technology and Finance Executives with Top-Tier Investors | 3. Aven is a Proud Equal Opportunity Employer that Does Not Discriminate Against Candidates or Employees Based on Protected Status Under the Law.</s>