Lightedge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you!
Lightedge is seeking a detail-oriented Billing Specialist to join our accounting team. The ideal candidate will have 1-3 years of relevant experience in handling billing and month end accounting tasks. The Billing Specialist is responsible for all billing processes related to invoice and payment collections and maintaining customer relationships by serving as a point of contact for all customer billing needs. The ideal candidate is motivated, excited to learn new technologies and is a self-starter. This position reports to the Revenue Assurance Manager and works closely with all departments.
Responsibilities
- Handle monthly billing and invoicing processes, including reviewing monthly invoices, making manual adjustments and incorporating data to be billed from multiple systems.
- Communicate and collaborate with various departments to understand unique billing processes, resolve billing issues, and help answer general customer questions.
- Provide excellent customer service via email or phone to our contracted clients.
- Work with customers directly to collect past due balances.
- Apply payments in the billing system to customer accounts.
- Provide customers with account reconciliations to resolve billing and payment discrepancies.
- Understand the quote to bill process and resolve errors as needed.
- Gather customer information to get an understanding of their business needs and establish rapport.
- Research and resolve issues using available resources.
- Stay current with system information, changes, and updates.
Education and Experience
- Bachelor's or Associate’s degree in Accounting, Finance, or related field is a plus.
- 3-5 years of experience in billing, accounts receivable, accounting or related finance role.
- Experience with NetSuite & Salesforce preferred.
- Ability to work in excel.
- Detail-oriented with a high level of accuracy in data entry and analysis.
- Strong communication skills and ability to work cross-functionally with Sales, Accounting and other teams.
- Ability to work within a team environment.
- Highly motivated and passionate about daily tasks as well as overall company initiatives.
- Excellent written and verbal communication skills
- Strong organizational skills and the ability to think critically.
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