Compliance Support Specialist (Remote)Department: CompliancePosition Summary
The Compliance Support Specialist plays a vital role in supporting regulatory and licensing compliance for our nationwide mortgage operations. This position provides administrative support for individual and branch NMLS licensing, business licenses, Secretary of State registrations, compliance training coordination, and regular data audits across internal and client-facing systems.Ideal candidates are detail-oriented, organized, and proactive in tracking and following up on critical deadlines. This is a fast-paced, collaborative role suited for someone who enjoys building order, solving small puzzles, and keeping operations running smoothly behind the scenes.
Key Responsibilities
Licensing Support
- Assist with preparing and submitting license applications for individual loan officers and branch offices
- Track upcoming license renewals and continuing education deadlines
- Organize and upload license-related documents into internal systems and shared folders
- Monitor NMLS for updates or deficiency notices and alert the Compliance team
Business Registration Tracking
- Help track renewal dates for business licenses and Secretary of State (SOS) registrations
- Send reminders to internal teams and follow up on outstanding items
- Save registration confirmations and maintain organized state-by-state records
Weekly Audits & Data Checks
- Review license and registration data in systems like Salesforce, ARIVE, and the company website to ensure accuracy
- Flag missing or incorrect data and coordinate corrections with the team
- Keep compliance checklists, trackers, and spreadsheets up to date
Compliance Training Support
- Monitor the completion of initial and annual compliance trainings
- Send reminders to employees with incomplete training
- Upload training records and certificates to employee files
General Administrative Support
- Assist in managing shared inboxes and responding to basic questions about licensing or training
- Maintain organized folders, trackers, and documentation
- Support the team with document formatting, data entry, and file management
Qualifications
- 1+ year of experience in an administrative, clerical, or office support role (compliance or mortgage experience a plus)
- Comfortable using email, spreadsheets, and shared folders (Google Workspace or Microsoft Office)
- Strong attention to detail and a love for organizing, reviewing, and getting things “just right”
Preferred Skills
- Exposure to licensing, regulatory filings, or managing deadline-driven tasks
- Interest in building a career in compliance, mortgage operations, or financial services
- A problem-solver mindset with curiosity for how things work and how to improve them
- Friendly, dependable, and open to learning new systems and processes
