Are you ready to make a lasting impact on people's lives while revolutionizing the consumer healthcare industry? Better Health is on a mission to disrupt the $80 billion home medical supply sector by offering an all-encompassing care solution. We combine peer support, coaching, education, and convenient home delivery of medical supplies to help individuals address their chronic conditions effectively.
As an Inside Sales & Enrollment Specialist at Better Health, you’ll play a hybrid role at the intersection of sales, service, and healthcare operations. You’ll engage directly with cold leads, patients, and providers to drive enrollment, manage referrals, and ensure a seamless customer journey from first call to delivery of care.
What you'll do:
- Proactively engage potential patients through outbound calls on a dialer, answering questions, building trust, and guiding them through the enrollment process.
- Understand and respond to patient needs, providing tailored solutions that highlight Better Health’s unique value.
- Serve as a key point of contact for patients and providers, managing referrals and ensuring a smooth experience throughout (think Case Coordinator)
- Resolve issues cross-functionally, coordinating with internal teams to ensure timely delivery of medical supplies and a positive care experience.
- Track tasks and follow-ups using ticketing systems and manual processes, ensuring that nothing slips through the cracks.
- Continuously improve outreach and operational strategies by analyzing performance data and learning from every interaction.
You're a great fit if you:
- Have 1–3 years of experience in outbound or consultative sales and patient-facing healthcare roles.
- Are confident in navigating challenging conversations and skilled at overcoming objections with empathy and clarity.
- Have worked in a healthcare or DME setting, and have experience with medical referrals, supplies, or provider coordination.
- Are a self-starter who thrives in a fast-paced, startup environment and can flex between roles as needed.
- Can juggle multiple tasks without dropping the ball, and bring a five-star service mindset to everything you do.
- Are tech-savvy and familiar with tools like Google Suite, Slack, ticketing systems, and insurance workflows.
At Better Health, we offer:
- Hourly pay starting at $8–$9 per hour, with opportunities for growth.
- Performance-based commission, allowing you to directly benefit from your success.
- Fully remote work, giving you the freedom to work from wherever you thrive.
