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Multi-Site General Manager | London

About Blank Street


At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. 

Start Something Extraordinary…


You’re a leader first, operator second. You build, develop, and inspire high-performing teams, creating a culture where people feel engaged, empowered, and set up to succeed.You’re customer-obsessed, ensuring every store delivers warm hospitality, seamless service, and a consistently high standard. You understand that a great customer journey isn’t just about coffee it’s about energy, engagement, and a well-trained team.You have a sharp commercial mindset and treat P&L ownership as a tool for growth.

You make smart, data-driven decisions to increase revenue, optimise costs, and scale operations efficiently.You thrive in a multi-site environment, leading across multiple locations while ensuring consistency in operations, team development, and customer experience. Whether you’ve led multi-site teams before or have the leadership skills to scale, you know how to empower teams, build strong store cultures, and drive results.Above all, you take full ownership of your stores, your people, and your results. You don’t just manage you building.

Our Values



DREAM BIG:

We embrace new possibilities and perspectives that go beyond the expected.

START SMALL:

We don’t wait for great things to happen - we take small steps that move us forward every day.

MAKE SOMEONE’S DAY:

We live to create moments of joy.

MOVE AS ONE:

We build better when we build together because the best customer experiences takes a team.

What You’ll Own


Lead First, Operate Second


  • Run multiple stores, setting the standard for performance, engagement, and brand excellence.
  • Coach, mentor, and develop teams, ensuring every store runs with energy and accountability.
  • Drive customer engagement and brand loyalty, making Blank Street a go-to spot in every neighbourhood.
  • Own P&L performance, using data to make strategic business decisions.

Build and Grow High-Performing Teams


  • Hire, train, and develop top talent, creating clear career pathways.
  • Foster a culture of ownership and accountability, ensuring consistency across stores.
  • Empower teams with strong leadership, hands-on coaching, and structured development.

Deliver a World-Class Customer Experience


  • Set the bar for hospitality and service, ensuring every visit is exceptional.
  • Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.
  • Ensure every store reflects the Blank Street brand, from service quality to store design.

Drive Commercial and Financial Success


  • Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets.
  • Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.
  • Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.

Ensure Operational Excellence and Compliance


  • Execute consistently across stores, maintaining efficiency and structure.
  • Build a strong compliance culture, ensuring all health, safety, and food standards are met.
  • Refine processes to improve workflow, speed of service, and operational performance.

Be Part of Something Big


  • Lead Blank Street’s expansion, overseeing new store openings and scaling operations.
  • Work cross-functionally with operations, finance, and people teams to drive innovation and growth.
  • Set the pace, inspire teams, and create an environment where people and stores thrive.

This isn’t just a store manager role, it’s an opportunity to lead, scale, and build something bigger.

Requirements


This full-time leadership role requires 40 hours per week across five days. You’ll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most.

Benefits & Perks


  • Private health and dental insurance
  • 33 days annual leave, along with an additional paid day a year ‘to start something extraordinary’ ✨ and pursue a passion
  • A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
  • Access to 1Rebel off peak classes at the sites near our office, for free!
  • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
  • Great culture with regular team events

Life at Blank Street

Blank Street is your friendly neighborhood coffee cart. Zero Emissions. Zero Waste. Good Vibes. Come say 👋
Thrive Here & What We Value1. **Passion for Coffee and Customer Service:** We believe that great coffee should become an everyday ritual for our customers. As part of our team, we want to ensure that each cup is brewed with love and care.2. **Attention to Detail & Going the Extra Mile:** Our philosophy revolves around creating a memorable experience for our guests by paying attention to every detail - from presentation to cleanlinesses. We believe in going above and beyond, even when things get busy or stressful.3. **Inclusive and Respectful Team Environment:** My House is Your House Hospitality values diversity and inclusivity. We seek team members who are respectful of others' opinions and ideas while fostering a collaborative workplace culture.4. **Hospitality & Welcoming Guests:** Our cafes aim to create an inviting atmosphere where guests feel like they're welcomed into the cafe as if it were their own home. We strive for excellence in customer service, ensuring that every guest has a positive experience.5. **Magic is in the Details:** Our team members are dedicated to creating meaningful moments by paying attention to details and thinking about everything that makes an experience special.6. **Move as One:** We believe in working together towards common goals, valuing each member's contribution while fostering a sense of unity within our team.7. **What's Brewing...:** Our values include love for coffee and customer service, welcoming guests into the cafe like they would invite a friend, providing stellar service even when things are busy or stressful, valuing attention to detail, going the extra mile, thinking about everything that makes a moment meaningful, being inclusive and respectful team members who strive to be the best team players, and over-communicating for understanding.8. **My House is Your House - Hospitality:** We are obsessed with presentation, ensuring our cafes are always clean and welcoming, providing stellar service even when things get busy or stressful.9. **Well-being Benefits & Rewards:** As part of My House is Your House Hospitality, you'll enjoy well-being benefits such as paid time off and discounted gym memberships. Plus, we offer a fun and rewarding work environment with Blank Street swag and coffee!10. **First-Ever Brand to Offer Affordable High-Quality Coffee:** My House is Your House Hospitality was founded on the belief that great coffee should be accessible for everyone. We're proud of our partnerships with amazing local vendors, brands, and some of the best baristas in town!
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