Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’sthe curiosity, dedication, and innovation that drive our success and help us anticipate the future. Join Entrust as a Digital Payment and Mobile Application Manager!Are you a curious, dedicated, and innovative leader ready to shape a more connected, mobile, and secure world? Entrust is expanding, and we're looking for a Digital Payment and Mobile Application Manager to join our Professional Services team.At Entrust, our technologies empower governments, enterprises, and financial institutions across 150+ countries to safeguard citizens, employees, and consumers.
Billions of transactions are secured, and millions of identities are managed by our solutions every year. This is all possible because we work together. Come be a part of a team that creates solutions for a more connected, mobile, and secure life.Your Impact in This Role:In this customer facing Manager of Digital Payment & Mobile Applications role, you'll be a pivotal player in ensuring the successful delivery of our cutting-edge solutions, consistently exceeding customer expectations. You'll drive continuous improvement and efficiency in our onboarding processes, collaborating closely with cross-functional teams to achieve solution excellence.Leading a global team of Subject Matter Experts (SMEs) in Entrust's Digital Issuance Solution, you and your team will act as trusted technical advisors for customers onboarding to our Identity as a Service (IDaaS)/Cloud Digital platform. You'll be involved in the entire customer onboarding lifecycle, from initial implementation to go-live and ongoing support.Your team will be the interface between Entrust and our customers, leveraging IT, software development, security, and business skills to implement tailored solutions within their business processes.
You'll also partner with sales/pre-sales to assess customer requirements and provide valuable feedback to R&D and product management for continuous improvement and standardization. This is a technical expert and customer-facing role focused on successful customer onboarding.
What You'll Be Doing:
Delivery Management (40%)
- Partner with Project Management leadership to prioritize and empower your team to deliver end-to-end solutions.
- Manage resource staffing and planning for successful customer onboarding.
- Ensure all solution deliverables are completed before project handover to the support team.
- Collaborate with cross-functional teams to establish and track escalation processes for successful project delivery.
Leadership and People Management (30%)
- Ensure your team is well-trained and knowledgeable in all relevant technologies.
- Communicate leadership vision and strategy, helping your team connect company strategy to their roles.
- Handle general management responsibilities including hiring, performance management, reviews, and individual development.
- Monitor team performance against Entrust standards and goals.
Product Knowledge/Standardization (30%)
- Act as a Solution Subject Matter Expert to train, mentor, and support your team.
- Stay current with Entrust product technologies through relevant training programs.
- Identify and recommend solution improvements to enhance customer experience and onboarding time.
- Lead process, system, and documentation improvements across internal functions to drive efficiency, standardization, and customer satisfaction.
What You'll Bring:
Basic Qualifications:
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field.
- 5+ years of experience with customer onboarding and managing cloud-based solution implementations.
- Strong Mobile/Software Development background
- Experience acting as an escalation point for complex customer issues.
- Strong customer orientation and commitment to quality.
- Fluent in English.
Preferred Qualifications:
- Experience with tokenization, tokenization platforms, and associated flows (MDES, VTS).
- Experience with financial payment technology.
- Software Development experience, specifically with mobile application software development and web services.
- Experience with Mobile SDK, Web services, and/or APIs.
- Experience in Java Native (Android) and/or Swift (iOS).
- International delivery experience.
- A "One Team" approach to leadership.
- Strong analytical, problem-solving, and decision-making skills, with a collaborative mindset.
- Ability to manage competing demands and priorities while maintaining strong attention to detail.
- Excellent written and verbal communication skills.
- French or Spanish would be a plus.
Ready to make a difference? Apply today and join our global team at Entrust!#LI-JB2#ENT123At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:
- Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
- Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
- Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact?
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.
Apply today!
For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTubeFor US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles, or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact accessibility@entrust.com.
Recruiter:James Beck
James.Beck@entrust.com
