Salary Range:
$55-63K annually. Plus, you earn 40% commission on PT sessions and can earn up to $4K annually ($1K per quarter) in bonuses.
Benefits:
FREE employee-only medical coverage under one of our plans. FREE short-term disability (STD) and FREE life insurance coverage. Plus, a 4% employer match with our 401(k). Other incredible benefits HERE.
Location:
Chicago.
You'll be working at one of our primary sites downtown 28 hours a week and spend 12 hours a week at our other Chicago fitness sites (all are downtown or in the West Loop). In other words, you won't get bored!
Work Hours:
40 hours a week. Monday and Thursday you'll work 6am-2pm. Tuesday, Wednesday, and Friday you'll work 11am-7pm.
Reports to:
Fitness Manager at your primary location
Your Mission:
Your mission is to provide an exceptional member fitness experience at the one of lulafit's premier locations and support our other locations as well. You’ll support the day-to-day operations of the fitness center with a hospitality mindset, ensuring a seamless experience that members rave about. You will support the Fitness Manager on-site in addressing inquiries from members, generating and conducting personal training sessions, leading group fitness classes, and ensuring the facility remains welcoming to tenants.
The Legacy You’ll Leave:
As a result of your time in this role, you brought daily joy to hundreds of members through your group fitness classes, private events, excellent customer service, and personal training. You built strong and meaningful relationships with the building’s management team and tenants and at the other Chicago locations you supported . Your efforts ensured that your primary location became the ultimate hub for tenant engagement and wellness, making it a key factor in lease renewals and solidifying your site as one of the most coveted places to work in the Chicago Loop.
What You're Responsible For:
- Maintain a Pristine Facility: Keep the fitness center and locker rooms clean, organized, and fully operational to ensure a seamless member experience. Perform regular checks throughout the fitness floor and locker rooms during each shift. Regularly restock locker room supplies and maintain the cleanliness of the spaces to uphold high standards of hygiene.
- Foster a Positive Environment and Provide Outstanding Customer Service: Create a fun and engaging atmosphere that encourages tenant participation and enhances their overall experience.Greet all members enthusiastically, ensuring they feel welcomed as they enter the facility. Ensure infused water, diffuser, and eucalyptus towels are always full and up to lulafit’s standards.
- Revenue Growth: Meet or exceed your private services and membership revenue goals and all of your revenue, membership, PT, class attendance, and customer satisfaction KPIs. Lead prospective member tours highlighting hours of operation, class offerings, personal training services, state-of-the-art equipment, locker and laundry service, and lulafit-specific touches like the lulafit app, infused water, and eucalyptus towels. Assist in quarterly building events with fellow building staff.
- Personal Training Services: Maintain a book of business of 1:1 clients and small group sessions of 20-25 sessions per week. Establish a consistent training schedule with clients to increase the likelihood of accountability and repeat business. Convert complimentary training sessions to personal training package purchases and promote personal training, locker + laundry, and private class offerings by regularly engaging with members. Track all personal training client programming, including goals, workouts, and progression.
- Group Fitness Programming: Plan and lead safe and effective group exercise classes and tailored individual personal training sessions. Lead at least 4 group exercise classes weekly (class times, formats, durations, and frequency may be subject to change based on the schedule).
- Member Enrollment and Software Proficiency Guide members through the enrollment process using the Lulafit app. Utilize membership management tools, including Stripe and Retool, with expertise to support operational needs.
Who You Are - Baseline Requirements:
- Personal Training certification from national organization (NSCA, NASM, ACE) required
- 1+ years experience as a group fitness instructor
- 1+ years experience personal training 1:1 clients
- CPR and First Aid Certifications
- Group fitness certification(s)
- You must be comfortable teaching multiple formats of group fitness classes to groups of all sizes and fitness levels
Who You Are - Core Competencies:
- Obsessively customer-centric. In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset and are happiest when you are serving others.
- A hyper-organized ball juggler. You stay extremely organized and are constantly reprioritizing your own work because it’s what makes you most effective. Everyone refers to you as a stellar multi-tasker.
- A stellar communicator. You are known for clearly communicating your points - whether in email or verbally. In this role you’ll be engaging with different levels of stakeholders (office managers to C-Suite).
- Creative and innovative mindset. You are an authentically curious person. You consistently envision new possibilities and generate ideas beyond conventional boundaries. You have an inclination to tackle challenges with original approaches, seeking unique ways to address issues and improve existing methods.
- Technologically savvy: You have worked within many different technological environments and you are quick to learn new platforms. You approach technology with a curious mind and strive to use any and all tech efficiently and effectively.
- A reliable team player. Your past managers would refer to you as dependable and collaborative. You thrive working as part of a small team (in this case, you’ll have one other colleague on-site) and understand how your daily tasks contribute to the success of the entire operation. You come to work each day ready to “pick up an oar” and do what’s needed for your team to be successful.
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