The Goods
Are you energized by supporting partners, solving their challenges, and building lasting relationships? Do you enjoy helping others succeed and making complex systems easy to understand? Are you looking to grow your career in a fast-moving startup? If so, this might be the perfect opportunity.As a Junior Partner Success Manager, you’ll play a vital role in delivering outstanding experiences to our partners. You’ll guide new partners through onboarding, supporting them in achieving early success, and contribute to the development of educational content that drives value and adoption.
You'll work closely with cross-functional teams to improve our service delivery and partner experience. Huzzah!Key Responsibilities
- Partner Onboarding - Be a key contact helping new partners get up and running by guiding them through onboarding and best practices.
- Partner Success - Serve as a friendly and proactive point of contact during a partner's first 90 days and beyond through ongoing check-ins, answering questions, and solving early challenges.
- Content Growth - Assist in the creation and improvement of partner-facing resources such as help center articles, training guides, and onboarding checklists.
- Collaborate weekly with teams across Sales, Product, and Engineering to stay aligned on partner needs and feedback.
- Recommend process improvements to streamline onboarding and improve the early partner experience.
We have
- A cause that we’re passionate about driving and sharing
- A top-notch application with tons of potential
- A team of aces to work and collaborate with
- An open mind for new ideas and methodologies
- A scrappy start-up attitude and plans for world domination
You have
- A self-starter attitude with good time management in a remote setting
- 1-2 years of experience in a customer-facing, support, customer success, or onboarding role. (Bonus if it’s a SaaS company or tech startup)
- A customer-focused mindset with a passion for delivering exceptional service
- Strong problem-solving skills and the ability to troubleshoot technical issues effectively
- Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users
- Self-motivation and the ability to work independently in a remote environment
Extra Awesomeness
- Experience working with Managed Service Providers (MSPs) or within the IT Channel
- Previous experience in a software startup environment
- Comfort creating basic help content or support documentatio
