Job FunctionsIT System Analyst IIResearch and implementation of new information systems and software tool stacksMaintaining and supporting IT security infrastructure (software and hardware)Ensuring reliability and uptime of business-critical applications and servicesConfiguring and maintaining Microsoft infrastructure tools (Exchange, Azure, Entra ID, Networking)Providing end-user support, equipment provisioning, and hardware procurementTroubleshooting and resolving technical incidents across various platformsDocumenting technical procedures, incidents, and resolutions for the teamDelivering IT project outcomes within assigned timelinesCollaborating with cross-functional teams to understand technological needs and deliver appropriate solutionsDriving automation and integration of enterprise systems for operational efficiencySupporting the IT team during critical incidents and system outages
Job Requirements5+ years of professional IT support experienceStrong communication skills with a passion for delivering exceptional customer service and end-user supportTeam-oriented, punctual, reliable, and committed to going above and beyond when neededProven ability to troubleshoot, prioritize tasks, and coordinate effectivelySkilled in documenting issues, solutions, and key information for team useComfortable providing remote support via email, phone, and other toolsCapable of delivering project outcomes on time in fast-paced, dynamic environmentsProficient in writing and communicating clear, user-friendly instructionsStrong knowledge of Microsoft 365, Exchange, O365, SharePoint, Teams, Windows OS, and Active DirectoryExperience with networking, Azure, PowerShell, and Sophos Endpoint Protection
SkillsStrong communication skills with a passion for delivering exceptional customer service and end-user supportTeam-oriented, punctual, reliable, and committed to going above and beyond when neededProven ability to troubleshoot, prioritize tasks, and coordinate effectivelySkilled in documenting issues, solutions, and key information for team useComfortable providing remote support via email, phone, and other toolsCapable of delivering project outcomes on time in fast-paced, dynamic environmentsProficient in writing and communicating clear, user-friendly instructionsStrong knowledge of Microsoft 365, Exchange, O365, SharePoint, Teams, Windows OS, and Active DirectoryExperience with networking, Azure, PowerShell, and Sophos Endpoint ProtectionPassion for delivering exceptional customer service and end-user supportTeam-oriented, punctual, reliable, and committed to going above and beyond when neededProven ability to troubleshoot, prioritize tasks, and coordinate effectivelySkilled in documenting issues, solutions, and key information for team use
Work with Us!
Optiom stands as the trusted leader for replacement insurance across Canada. Because we genuinely care about you and what matters most, our sole focus is keeping you whole when the unexpected happens. Driven by this genuine care, we redefine expectations by delivering the improbable when you need us most.Job TitleIT System Analyst IIJob DescriptionWhat is the opportunity?Optiom Inc is a leading specialty insurance provider in Canada with over 15 years of industry experience. We pride ourselves in offering superior vehicle replacement coverage, and outstanding service to our policyholders.
Optiom is currently looking for candidates to grow the IT team in Calgary. supporting and optimizing core systems, infrastructure, and operations. You'll play a key part in maintaining secure, reliable technology environments while collaborating across teams to drive efficiency and innovation. This is a full-time, permanent position based in our downtown Calgary office.What will you do?
- Assist in research and implementation of new information systems and software tool stacks.
- Maintain and support IT security infrastructure (software and hardware).
- Ensure reliability and up-time of business-critical applications and services.
- Configure and maintain Microsoft infrastructure tools (Exchange, Azure, Entra ID, Networking).
- Provide end-user support, equipment provisioning, and hardware procurement.
- Troubleshoot and resolve technical incidents across various platforms.
- Document technical procedures, incidents, and resolutions for the team.
- Deliver IT project outcomes within assigned timelines.
- Collaborate with cross-functional teams to understand technological needs and deliver appropriate solutions.
- Drive automation and integration of enterprise systems for operational efficiency.
- Support the IT team during critical incidents and system outages.
- Offer proactive solutions to resolve underlying system inefficiencies before they escalate.
What do you need to succeed?
- 5+ years of professional IT support experience.
- Strong communication skills with a passion for delivering exceptional customer service and end-user support.
- Team-oriented, punctual, reliable, and committed to going above and beyond when needed.
- Proven ability to troubleshoot, prioritize tasks, and coordinate effectively.
- Skilled in documenting issues, solutions, and key information for team use.
- Comfortable providing remote support via email, phone, and other tools.
- Capable of delivering project outcomes on time in fast-paced, dynamic environments.
- Proficient in writing and communicating clear, user-friendly instructions.
- Strong knowledge of Microsoft 365, Exchange, O365, SharePoint, Teams, Windows OS, and Active Directory.
- Experience with networking, Azure, PowerShell, and Sophos Endpoint Protection.
Job SummaryCity:Calgary, ABWork hours/week:37.5 hoursEmployment Type:Permanent Full-TimeDepartment:ITPosted Date:2025-05-29Application Deadline:2025-06-12Inclusion and Equal Opportunity EmploymentAt Optiom, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their authentic selves to work. We also strive to provide an accessible candidate experience for prospective employees with different abilities.
Please let us know if you need any accommodations during the recruitment process.Working ConditionsEnvironment: Hybrid model – 3 days in-office & 2 days remote per week.
Life at Optiom
Here at Optiom Inc, our customers are our number one priority. We take pride in our strong reputation for providing professional and dependable administration of specialty insurance and guarantee programs across Canada. Optiom is committed to offer a higher standard of customer service. We believe that customer satisfaction is the primary measure of success; and that growth must be nurtured one client at a time. With Optiom comes, superior equity protection, exceptional service, and peace of mind.
We strongly believe in the quality of our people, our products, and our insurers.
We measure our success through the satisfaction of our clients.
We conduct our business with integrity and honesty.
We support the continued education and training of our team.
Thrive Here & What We Value1. Emphasis on inclusion and equal opportunity employment. | 2. Commitment to building inclusive teams and an equitable workplace for employees. | 3. Strive to provide an accessible candidate experience for prospective employees with different abilities. | 4. Hybrid model – 3 days inoffice & 2 days remote per week. | 5. Travel: 3050% annually, by air and/or by land.</s> | 1. Inclusion and Equal Opportunity Employment | 2. Hybrid model – 3 days inoffice & 2 days remote per week. | 3. Travel:0% – 25 %</s> | Embraces diversity and inclusion for innovation and growth | Committed to building inclusive teams and an equitable workplace for employees to bring their authentic selves to work | Strives to provide an accessible candidate experience for prospective employees with different abilities</s> | Hybrid model – Mandatory to work in office on Tuesday’s (subject to change). Optional to work in office other days. | Embracing diversity and inclusion for innovation and growth | Strive to provide an accessible candidate experience for prospective employees with different abilities.</s> | 1. CustomerCentric Approach | 2. Total Loss Vehicle Replacement Products and Additional Benefits | 3. Commitment with Speed and Simplicity | 4. Inclusive Teams and an Equitable Workplace for Employees to Bring Their Authentic Selves to Work | 5. Accessible Candidate Experience for Prospective Employees with Different Abilities</s> | Emphasis on genuine care for employees and customers | Focus on keeping employees whole when unexpected events happen | Redefining expectations by delivering improbable solutions when needed most | Collaborative work environment with key partners including executive leadership, operational leaders, underwriting partners, and distribution partners | Emphasis on building relationships and influencing at all levels of the organization through persuasion and collaboration abilities to achieve consensus and desired outcomes.</s> | Striving to provide an accessible candidate experience for prospective employees with different abilities | Hybrid model – 3 days in-office & 2 days remote per week.</s>
