At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As Vanta’s Customer Success Manager, Growth, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions at scale. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through the retention of customers and the health of the book of business.Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible.
As Vanta’s Growth Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy.
What You’ll Do:
- Work with Vanta customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content.
- Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention
- Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform.
- Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
- Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
- Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams.
- Partner with your Growth CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results.
- Proactively partner with Account managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities
- Liaise with Support and Finance to help quarterback resolutions for customer issues
- Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business
Success in This Role:
- Based in the London area, able to commute to our London office 3 days a week.
- 2+ years in Customer Success with a strong background in managing a large and diverse book of business at scale.
- Effective collaboration skills to drive beneficial outcomes for both customers and Vanta.
- Adaptable and action-oriented, thriving in a fast-paced, evolving environment.
- Strong communicator with excellent critical thinking and problem-solving abilities.
- Highly empathetic, with a track record of achieving high retention and customer satisfaction.
- Experience in security or compliance is preferred; a passion for learning and growth in this area is essential.
What You Can Expect as a Vantan:
- Industry-competitive salary and equity
- 100% covered medical, dental, and vision benefits, including coverage for dependents
- 16 weeks of paid parental leave for all new parents (birthing, non-birthing, and adoptive)
- Health & wellness stipend
- Remote workspace stipend
- Pension matching
- 25 days of annual leave and unlimited sick time
- 8 company-paid holidays
- Virtual team-building activities, lunch and learns, and other company-wide events
#LI-hybridAt Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous—not just a point-in-time check— is essential.
Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
