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Director, Product Design

CarbyneOnsite

Description


đź’ˇ Who We Are


Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives - think live video streaming, real-time chat, and precise location tracking. Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide Are you ready to make a difference with us? Let’s do this! 

🚀 About the Role


We’re looking for a Director of Product Design to define and lead the vision, strategy, and execution of product design at Carbyne. This is a rare opportunity to shape the design vision and culture of a company where your work quite literally helps save lives. We’re looking for someone who thinks like a product founder, balances high design craft with deep systems thinking, and can scale our design function with heart and rigor.You’ll lead a growing team of talented designers, working across products that support emergency call-takers, dispatchers, and first responders.

In partnership with Product, Engineering, Customer Success and Operations, you’ll ensure our tools are intuitive, purposeful, and empowering—especially under pressure. This role blends leadership with hands-on impact, giving you the chance to shape not just the interfaces we build, but the way we build them.

🎯 Here’s What You’ll Be Doing


  • Team Leadership & DevelopmentLead, mentor, and grow a high-performing product design team, fostering a culture of creativity, ownership, and collaboration.
  • Design Strategy & ExecutionOwn the product design strategy and vision across platforms. Champion simplicity and usability in every design decision.
  • Cross-functional CollaborationWork closely with Product, R&D, Customer Success, and customers, to deeply understand user needs and translate them into elegant, user-centered experiences.
  • Systems ThinkingEstablish scalable design systems, processes, and standards that bring consistency and excellence to our product ecosystem.
  • Hands-on ContributionStay close to the work, contribute directly to critical design initiatives, especially in early-stage or high-impact areas.
  • Product StrategyServe as a core contributor in charting the product vision, strategy, and roadmap, focusing on bringing the most value to users as soon as possible.

Requirements


  • 6+ years of progressive experience in product design, with a minimum of 2 years in a dedicated leadership capacity overseeing design strategy and execution within a SaaS or technology-driven organization.
  • Demonstrated success in recruiting, mentoring, and scaling high-performing product design teams, fostering a culture of innovation and excellence.
  • A compelling portfolio showcasing a strong foundation in product thinking, exceptional visual design and UX, and clear design leadership influencing product direction and achieving business objectives.
  • Significant experience designing and shipping complex, data-rich systems. Expertise with real-time components such as interactive dashboards, live communication interfaces, or dynamic mapping tools is highly advantageous.
  • A profound commitment to designing with purpose, with a strong preference for experience in developing solutions for life-saving, mission-critical, or similarly impactful environments.
  • Exceptional communication, collaboration, and stakeholder management skills, proven to drive alignment and deliver results in fast-paced, agile, and cross-functional environments.

Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for!

🌍 Our Promise


At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed!  Where every person counts.Let’s make the world safer together! 

Life at Carbyne

Carbyne is a Next Generation Call Handling platform, supported by a full ecosystem, encompassing advanced IP based communication features, global infrastructure and caller solutions. We act as the gateway for delivering rich and smart data from connected devices to Public Safety Answering Points (PSAP's), helping call takers analyze and process what is happening in real-time, provide accurate support, reduce operational costs, slash time to dispatch and ultimately save lives. Contact us for more details at contact@carbyne911.com Visit our website at http://www.carbyne911.com
Thrive Here & What We Value1. Missiondriven team with strong set of values2. People matter, contribute, and count at Carbyne3. Empathy, warmth, mutual respect important values at Carbyne4. Consistent drive to iterate and improve for real change in users' lives5. Healthy and safe workplace, strict prohibition of harassment
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