Job Title:
Customer Success Specialist (Turkey)
Location:
Turkey （Remote)
Team:
B2B - Customer Success
About Cambly
Cambly is a global EdTech company helping millions of language learners gain confidence and fluency through on-demand, 1-on-1 English conversation practice with native speakers. As we expand our B2B offerings, we’re seeking a passionate and proactive Customer Success Specialist to support our enterprise learners and admins in Turkey. You’ll play a critical role in driving engagement, retention, and success across our B2B customer base.
What You'll Do
- Lead onboarding sessions for students to ensure a smooth start and successful setup of tutor matching and learning paths.
- Drive platform engagement through proactive outreach, regular check-ins, and platform training sessions.
- Support admins by managing day-to-day inquiries and requests, providing timely and effective solutions.
- Recommend usage optimizations, such as seat reallocations and learning strategy adjustments, to maximize value.
- Monitor learner progress (e.g., level test completions, session consistency), intervening when needed to keep learners on track.
- Celebrate learning milestones and progress with students and admins to sustain motivation and satisfaction.
- Generate and share reports, including monthly utilization data, satisfaction summaries, and success stories.
- Run surveys to collect actionable feedback from both students and administrators.
- Identify at-risk accounts early and partner with the Account Manager to mitigate churn risks.
- Track support tickets and escalate recurring issues or platform-related trends to internal teams.
- Report performance against key KPIs such as platform utilization, learner satisfaction, and retention.
What We’re Looking For
- 2–3 years of proven experience in a Customer Success or Account Management role, preferably in B2B or EdTech environments.
- Exceptional communication and interpersonal skills with a strong client-first mindset.
- Highly analytical and data-driven, with the ability to interpret patterns and draw actionable insights.
- Proactive problem-solver with excellent organizational skills and experience managing client accounts.
- Comfortable working with technology and digital platforms; able to lead product training sessions and troubleshoot issues independently.
- Fluency in Turkish and proficiency in English (spoken and written).
- Must be based in Turkey and familiar with the local market and educational context.
Why Cambly?
- A mission-driven company making English accessible worldwide
- Fast-paced, high-impact environment with global team collaboration
- Opportunity to support meaningful learning outcomes for students and institutions
- Competitive compensation and stock options in a growing Pre-IPO company
