Trilogy Lake Norman is Shea Homes' newest community in Denver, NC. This resort-style community offers amazing indoor and outdoor amenities, the centerpiece being a 30,000 square foot clubhouse with a luxurious grand living room. Social areas include gathering rooms, a lounge, and Signature Restaurant. There is a fitness center, indoor lap pool and a catering kitchen. This community now offers Virtual Livestream Events to include cooking classes, wine and spirits demos, fitness and wellness events, and much more. There is also a beautiful pool and patio for relaxing on sunny days, tennis and pickleball courts, while event lawns host activities for neighbors to get to know each other.
Position Summary:
Primarily responsible for assisting Community Manager(s) by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.
Position Responsibilities:
- Provides administrative support and other tasks as directed to Community Manager.
- Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
- Develops a working relationship with community board members and various committees.
- Assists with community inspections of common areas according to AAM's management contract.
- Communicates with homeowners concerning compliance with CC&R's.
- Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
- Conducts routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs.
- Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.
- Monitors software database to uphold guideline standards.
- Reviews and processes all Architectural applications/submissions to ensure accuracy and completeness for submission to ARC
- Maintains an effective process for tracking all architectural submittals and communicates effectively with the Arc Committee Chair as well as homeowners.
- Assists in reviewing bid proposals with Manager and provide excel spreadsheet summary.
- Maintains accurate and current association records, calendars and website.
- Meeting Minute Taker for all Open and Executive Board Meetings.
- Maintains strict adherence to community and company deadlines.
- Works with support staff and/or Community Manager to update community disclosure packages, oversee preparation of Orientation binders and provides Orientations with new Homeowners.
- Work with support staff and/or Community manager regarding Resident Concern Process.
- Performs other duties as directed.
Knowledge, Skills & Abilities:
- Ability to multitask, and prepare and process large amounts of administrative items while being detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
- Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
- Excellent customer service skills.
- Strong computer software and internet proficiency.
- Excellent interpersonal skills: positive written and verbal communication abilities.
- Proven customer service experience, with a strong emphasis on problem resolution.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Ability to interpret, evaluate and explain governing documents (CC&R’s) to homeowners, board members and staff members.
Physical Demands & Work Environment:
- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical tasks.
- May be required to set up and take down chairs and tables.
- Walking throughout community as needed for inspections and other property needs as designated.
- Sitting and standing for moderate periods of time.
