Job FunctionsQuoting and managing custom client projectsTaking inbound phone calls from customers requesting quotes or placing ordersCommunicating with customers to learn the nature of their project requirements and quote recommended services/processes/materialsFollowing up on quotes and converting them to ordersProactively processing orders and identifying & providing solutions to project issues and relaying them to appropriate stakeholders in a timely mannerProviding top-notch customer serviceManaging approved suppliers as required by the projectBeing able to travel to client sites for project meetings & support
Job RequirementsStrong phone presence with excellent communication skillsStrong attention to detailWillingness to take direction and execute without hesitationExtensive knowledge of 3D printing systemsAbility to solve complex problems within a passion-filled environmentRelevant Citizenship or Existing Work AuthorizationMust be able to lift 50 lbs.
SkillsStrong phone presence with excellent communication skillsStrong attention to detailWillingness to take direction and execute without hesitationExtensive knowledge of 3D printing systemsAbility to solve complex problems within a passion-filled environmentAmbitious and optimistic personality with a “can do” approach to solving problems creatively in a fast-paced environmentUnderstanding business-to-business selling approach
PROFILE
This role involves quoting and managing custom client projects. Project Managers are highly detail oriented and motivated problem solvers, with the ability to grasp complex product knowledge and offer solutions. This role is based in the Advanced Manufacturing Services team, TriMech and reports to the General Manager, AMS.
DUTIES AND RESPONSIBILITIES
- Take inbound phone calls from customers requesting quotes or placing orders
- Communicate with customers to learn the nature of their project requirements and quote recommended services/processes/materials
- Follow up on quotes and convert to orders
- Proactively process orders and identify & provide solutions to project issues and relay them to appropriate stakeholders in a timely manner
- Provide top-notch customer service
- Managed approved suppliers as required by the project
- Provide backup project support when a team member is out of the office
- As needed, help physically process/finish/ship orders
- Willingness to learn new machines, processes, materials, & approaches
- Ability to travel to client sites for project meetings & support Outside Sales
SKILLS AND REQUIREMENTS
- Strong phone presence with excellent communication skills
- Strong attention to detail
- Willingness to take direction and execute without hesitation
- Requires an ambitious and optimistic personality with a “can do” approach to solving problems creatively in a fast paced environment
- Understands business-to-business selling approach
- Extensive knowledge of 3D printing systems
- Experience in maintaining efficient production shop, including equipment, tools, and materials.
- Being able to solve complex problems within a passion-filled environment
- Relevant Citizenship or Existing Work Authorization
- Must be able to lift 50 lbs.
Life at TriMech
Thrive Here & What We ValueExtensive use of Oracle NetSuite and the SOLIDWORKS VRCLimited travel only required for visiting clients on occasion to provide additional or escalated on-site support</s> | TriMech Enterprise Solutions team enables innovation by applying technology to streamline business processes, reduce costs, and improve efficiencies throughout the product life cycle. | The company's unique "Digital to Physical" product portfolio includes CAD, CAE, PLM, MFG, and business analytics solutions that help clients reduce costs and cycle times throughout product planning, development, manufacturing, and after-market service. | The Senior Applications Solution Architect for PLM supports the TriMech Enterprise Solutions team and sales staff to perform consulting services and presales/post sales activities. | The role leverages knowledge and technical expertise within the Global TriMech PLM team, our software partners, and industry best practices to perform consulting, software demonstrations, training, and technical support for TriMech's clients. | The company values proactive learning and continual development of advanced 3DEXPERIENCE and PLM skills with their software solutions to better provide services to their clients.</s> | Consistent track record of successful business to business software or professional services sales | Ability to travel within assigned region | Weekly in-person meeting required</s> | Highly Organized and Self-Motivated | Ability to Prioritize, Meet Deadlines, and Manage Changing Priorities | Desire to Take Charge and Innovate</s> | 1. Emphasis on developing and maintaining client relationships | 2. Focus on sales activities with existing customers and net new business | 3. Importance of identifying key business issues of accounts | 4. Value placed on presenting strong business solutions to prospects and customers | 5. Encouragement of team collaboration and innovation.</s> | 1. Digital to Physical Product Portfolio | 2. Streamlining Business Processes | 3. Reducing Costs and Improving Efficiencies | 4. Enabling Innovation</s> | 1. Collaborative work environment | 2. Emphasis on customer satisfaction and profitability | 3. Ongoing learning and development opportunities</s> | 1. Highly Organized and SelfMotivated with the Ability to Prioritize, Meet Deadlines, and Manage Changing Priorities | 2. Excellent Communication and Reporting Skills | 3. Strong Planning, ProblemSolving, and Decision-Making Skills | 4. Outstanding Leadership Skills and Ability to Delegate Duties Effectively</s> | Sense of urgency in addressing client issues | Tactful communication | Critical thinking</s> | 15. Utilizing expertise in SOLIDWORKS data management software to help customers achieve enhanced document control and streamline internal and external processes. | 16. Offering services to help customers transition from no data management to a fully customized solution, including training. | 17. Providing services that focus on growing or improving a customer’s existing Data Management systems.</s> | Collaborative Environment | Continuous Learning and Development Opportunities | Supportive Team Members</s> | 1. Growing Team | 2. Strong Interaction with Customers and Vendors | 3. Key Position within Finance team.</s> | 1. Focus on Lead Generation and Reporting | 2. Cross Branding within Various Platforms | 3. Thorough Assessment of Existing Processes and Tools | 4. Sense of Urgency and Cooperation</s> | 1. Growing Team Environment | 2. Strong Customer and Vendor Interaction | 3. Liaison Between Finance and Other Business Units for Dayto-Day Operational Issues | 4. Preparation and Review of Monthly Finance Team Reports</s> | Passionate and fast-paced work environment | Willingness to learn new machines, processes, materials, & approaches | Proactive problem-solving approach | Top-notch customer service</s> | 1. SelfStarter | 2. Effective Prospector for New Business and Growth of Existing Client Relationships | 3. Strong Communication Skills to Articulate TriMech Enterprise Solutions' Value Proposition and Proven Bestin-Class Approach | 4. Ability to Work Closely with Technical Services Organization to Recognize How Clients Can Benefit from Implementing Our Solutions | 5. Effective Campaign Execution Using Multiple Sales Channels | 6. Ability to Remain Organized and Maintain CRM Hygiene | 7. Understanding of Activities Required in Selling Technical Solutions to Solve HighLevel Business Problems (ROI, POC, CJ) | 8. Ambassador of the TriMech Way and Company Culture</s> | Client Satisfaction | Improving Renewal Rates</s> | 1. Innovative and ‘make it happen’ attitude | 2. Appreciation for meeting aggressive sales goals | 3. Experience with a CRM system, preferably Salesforce | 4. Proficient in MS Office Products</s> | 1. Focus on developing and maintaining client relationships | 2. Emphasis on planning and carrying out successful sales activities | 3. Importance of identifying key business issues of prospects and demonstrating capabilities to potential customers | 4. Value placed on responding to sales enquiries and following up with prospects | 5. Strong emphasis on maintaining forecasts, account management documentation, activity reports, and a working business plan for assigned territory.</s> | Results-Driven | Highly Motivated | Proactive Attitude | Goal-Oriented | Adaptable to a Fast-Paced Environment</s> | 1. Collaborative Environment | 2. Emphasis on Innovation and Creativity | 3. Focus on Continuous Improvement and Learning | 4. Strong Customer Service Orientation | 5. Encouragement of Professional Development</s>
