Sales Expert - Leasing Consultant - Grande Oaks At Old Roswell

Leasing & Sales Excellence

• Greet, tour, and build rapport with prospective residents, effectively showcasing apartment features, amenities, and value
• Respond promptly to email, phone, and online inquiries using CRM tools (e.g., Knock, Rent Café, RealPage)
• Close the sale by overcoming objections, asking for the lease, and delivering a tailored customer experience
• Accurately process applications, leases, renewals, and required documents in compliance with Fair Housing and company policies
• Meet or exceed monthly leasing, conversion, and occupancy goals

Customer Experience & Resident Retention

• Serve as a knowledgeable and friendly point of contact for residents and prospects
• Participate in resident retention efforts, including renewal offers, satisfaction calls, and feedback surveys
• Address concerns with empathy and urgency, partnering with site teams for resolution
• Plan and participate in resident events, outreach, and community engagement initiatives

Marketing & Outreach

• Maintain up-to-date knowledge of current leasing specials, availability, and market comps
• Post and monitor ads across digital platforms (Apartments.com, Zillow, social media, etc.)
• Deliver outreach marketing to local employers, businesses, and schools
• Ensure all model units, amenities, and tour paths are impeccably maintained and staged daily

Administrative Support

• Maintain accurate leasing files, guest cards, and daily traffic reports
• Follow up with all leads per company-defined cadence (calls, emails, texts)
• Support daily office functions including phones, scheduling tours, package handling, and documentation
• Assist with delinquency calls, inspections, renewals, and special projects as assigned