Description
Customer Experience Specialist
📍 Location: Gilbert, Arizona | 🕒 Full-Time | On-SiteAre you passionate about delivering exceptional customer service in a dynamic, fast-paced environment? Do you have experience working in manufacturing, supply chain, or production planning, and enjoy being the bridge between customers and internal operations? If so, we want you on our team.We’re hiring a Customer Experience Specialist to join us at our Gilbert, AZ office, where you’ll play a key role in building strong customer relationships and ensuring smooth coordination across sales, demand planning, manufacturing, logistics, and especially our Mexico (MX) operations.
This is a highly collaborative role where clear communication, proactive problem-solving, and a strong sense of ownership are essential.
What You’ll Do
- Serve as the primary liaison for customers, understanding their needs and delivering outstanding service every step of the way.
- Build trust and maintain productive working relationships across internal teams and with MX-based operations.
- Manage and process customer purchase orders, ensuring accurate and timely fulfillment.
- Work closely with sales, planning, manufacturing, and logistics to align priorities, schedules, and delivery expectations.
- Provide regular order status updates and act swiftly to resolve any issues that may impact customer satisfaction.
- Support customer onboarding, including part number setup and training for new customers.
- Help automate and improve the customer experience through systems like EDI.
- Analyze customer feedback and suggest operational improvements to enhance service delivery.
- Create and analyze financial sales reports to support business decisions.
- Assist with capacity planning and coordination with contracted factories.
- Train and support other Customer Experience team members.
Requirements
Knowledge, Skills, and Abilities:
- Obsessed with exceeding customer expectations
- Proficient in analyzing and improving operational processes
- Strong people management and organizational skills
- Excellent written and verbal communication skills
- Highly skilled in Microsoft Office (Excel, PowerPoint, Outlook)
- Strong problem-solving and time management abilities
- Detail-oriented
- Possesses strong tactical management skills
- Demonstrates strong leadership qualities
What You Bring
- 3+ years of experience in customer service, operations, planning, or logistics, ideally in a manufacturing or supply chain environment.
- Proven experience working across multiple functions—particularly manufacturing, logistics, and sales.
- Strong communication and relationship-building skills—especially working with teams in Mexico or international operations.
- Excellent time management, attention to detail, and organizational skills.
- High proficiency in Microsoft Office (Excel, PowerPoint, Outlook).
- Familiarity with ERP systems like Sage X3 is a plus.
- Experience with project management is beneficial.
- Spanish language skills are a plus, given the frequent collaboration with MX teams.
You’ll Thrive in This Role If You…
- Love solving problems and proactively removing roadblocks.
- Are customer-obsessed and take pride in delivering a seamless, thoughtful experience.
- Feel confident managing priorities and coordinating across departments.
- Enjoy working in a fast-paced, high-impact environment where every detail matters.
Join us in Gilbert, AZ, and help us build a customer experience team that’s as strong and innovative as the products we deliver.
Benefits
- Comprehensive Health Coverage: Including medical, prescription, dental, and vision care plans as well as HSA / FSA accounts.
- Insurance Protection: Basic term life, accidentals, short- and long-term disability, and voluntary life insurance coverage.
- Financial Security: Short and long-term disability plans, along with a 401(k) retirement plan.
- Time Off Support: Flexible time off program, paid holidays, sick leave, and parental leave benefits.
- Lifestyle Benefit: Voluntary Pet Insurance.
NOTE: This position is not eligible for a relocation benefit.
