Job FunctionsManaging all aspects of ITA Group’s corporate travelBooking and finalizing travel reservations (airline, hotel, car, etc.)Monitoring and managing corporate approvals, travel spend
Job RequirementsTravel degree preferred but not requiredMinimum of five years retail agency experienceApollo computer system experience preferredTravel industry knowledge and familiarization of travel destinationsStrong problem solving skillsExcellent written and verbal communication skillsStrong organization and time management skillsDemonstrated leadership skills including ability to coach and mentor team members and provide training on specific topics
SkillsTravel degree preferred but not requiredMinimum of five years retail agency experienceApollo computer system experience preferredTravel industry knowledge and familiarization of travel destinationsStrong problem solving skillsExcellent written and verbal communication skillsStrong organization and time management skillsDemonstrated leadership skills including ability to coach and mentor team members and provide training on specific topicsAbility to interact professionally and positively with a varying group of internal and external customersMust be comfortable working independently, be a self-starterAbility to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred
POSITION DESCRIPTION
The Internal Travel Manager is responsible for managing all aspects of ITA Group’s corporate travel. This position works directly with the requesting team member to book and finalize all travel reservations (airline, hotel, car, etc.). Requests may involve travel on company business, with group events, site inspections, VIP requests or personal travel requests. This position monitors and manages corporate approvals, travel spend.The Internal Travel Manager is responsible to educate employees on travel request procedures, online booking procedures and enforces best practices in compliance with ITA Group’s Travel Policy.
POSITION REQUIREMENTS
- Travel degree preferred, but not required.
- Minimum of five years retail agency experience, Apollo computer system experience preferred.
- Travel industry knowledge and familiarization of travel destinations.
- Ability to interact professionally and positively with a varying group of internal and external customers.
- Must be comfortable working independently, be a self-starter.
- Must have a strong attention-to-detail.
- Strong problem solving skills.
- Excellent written and verbal communication skills.
- Strong organization and time management skills.
- Demonstrated leadership skills including ability to coach and mentor team members and provide training on specific topics.
- Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
- Ability to work the time necessary to complete projects and/or meet deadlines.
ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.
Life at ITA Group
Thrive Here & What We ValuePassionate about technology and innovation</s> | Collaborative environment where individuals are given defined tasks and projects to complete within a specified timeframe | Adaptable to changing priorities | Emphasis on delivering exceptional solutions to clients</s> | Client-centric, solution-focused mindset | Positive, professional attitude & demeanor | Personal accountability & ability to set clear expectations | Emotional intelligence & fortitude | Focus on quality & desired outcomes | Ability to plan, anticipate needs and communicate risks/impacts | Relationship development and management | Sound decision-making</s> | Uncapped commission structure | Leaders of Excellence annual incentive trip | Employee Stock Ownership Plan (ESOP) | Comprehensive healthcare packages.</s> | Comprehensive healthcare packages</s> | 1. Positive work environment | 2. Emphasis on teamwork and collaboration | 3. Encouragement of professional development and growth | 4. Focus on providing excellent customer service | 5. Commitment to creating a diverse and inclusive workplace</s> | Emphasis on Creativity and Innovation | Collaborative Work Environment | Focus on Achieving Client's Objectives through Effective Communication Styles and Techniques | Positive Attitude and Effect on Creative/Professional Staff | Solution-Oriented Approach to Resolving Issues</s> | ITA Group, Inc. is an Equal Opportunity Employer | In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.</s> | Commitment to continuous learning and adaptability, staying updated with the latest security trends and technologies | Prompt, courteous, and exemplary service to all customers, both external and internal, in accordance with ITA Group's Mission, Vision, Values, and Beliefs.</s> | 1. EmployeeOwned Engagement and Loyalty Company | 2. DataDriven Solutions | 3. Unique Motivation and Inspiration for Clients' Employees, Channel Partners, and Customers | 4. Competitive Benefits Package | 5. Great Place to Work</s> | Emphasis on thought leadership and creating custom-crafted experiences that engage and inspire attendees. | Collaborative work style with internal teams, ensuring deliverables are met, budgets are balanced, and client needs are anticipated and aligned to their vision. | Mentorship and training for new team members and Event Managers. | Continuous improvement of processes and workflows. | Emphasis on complex event management and international or new business programs and opportunities.</s> | Employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients’ employees, channel partners, and customers. | Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental, and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards, and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.</s> | ITA Group is an Equal Opportunity Employer | Customer service experience in a service-related industry preferred | Ability to listen, understand and respond to external and internal customers’ needs in a timely manner | Willingness to learn and adapt to new technologies and processes</s> | Focus on new business acquisition and growth business | Accountability to prospecting activity and funnel management | Development of robust prospecting plans | Coordination with marketing strategy teams and marketing automation technologies | Proven track record of developing and managing department budget in order to optimize departmental financial performance</s> | Ability to provide mentorship to team members | Ability to work the time necessary to complete projects and/or meet deadlines | Ability to manage multiple high-profile accounts simultaneously</s> | The Company Encourages Prospective Employees and Incumbents to Discuss Potential Accommodations</s> | Data-driven solutions designed to motivate and inspire employees, channel partners, and customers. | Competitive benefits package including healthy retirement contributions, health, dental, and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards, and more.</s> | 2. Datadriven solutions designed to uniquely motivate and inspire clients’ employees, channel partners and customers. | 3. Creating engaging employee experiences is at the heart of what we do and who we are. | 4. Competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! | 5. Recently recognized by several top organizations as a Great Place to Work.</s> | Embracing Diversity of the Team Across the Organization | Ability to Work Collaboratively with Others | Genuine Interest in Development of Team Members | Positive Professional Attitude</s> | Emphasis on Thought Leadership and Creating Custom-Crafted, Powerful Experiences that Engage and Inspire Attendees | Collaborative Work Environment with Internal Teams to Ensure Deliverables are Met, Budgets are Balanced, and Client Needs are Anticipated and Aligned to Their Vision | Optimizing External Relationships with Third-party Suppliers | Emphasis on Flexibility and Sensitivity to People's Needs | Willingness to Try New Ideas and Challenge Status Quo | Ability to Generate Enthusiasm and Dedication to Support Team Members in Order to Achieve Client Business Objectives</s> | Solid business acumen with a positive, professional attitude | Ability to build strong relationships and earn respect from colleagues | Experience working independently and meeting established guidelines and goals | Ability to display enthusiasm and dedication to support team members to achieve business objectives | Willingness to try new ideas and challenge the status quo</s> | Thought leadership and custom-crafted experiences for clients | Enthusiastic multi-tasking while managing simultaneous events in their entirety along with organizational skills ensuring no detail is left to chance. | Providing on-going client intelligence to team members | Supporting Account Executive (AE) on program planning and with the client overall on the account. Keeping the AE informed throughout the planning process, site inspections, and on program operations.</s> | Customer-focused team environment | Short and long-term planning | Timely communication regarding airline schedules, costs, upgrades and extension plans</s> | ITA Group, Inc. Is an Equal Opportunity Employer.
