District Manager - Virtual BC at Helm

ApplyDescription

We are seeking a dynamic District Manager (DM) to serve as a key liaison between Stellantis Corporation and its Chrysler, Dodge, Jeep, and Ram dealership network. In this role, you will manage a virtual territory of approximately 30 dealerships, ensuring excellence in sales, service, parts, and customer experience.

Location:

Plymouth, MI (Hybrid: 2 days remote, 3 days in-office) or Fully Remote (if outside Southeast MI)

Travel Requirement:

Minimal, with occasional dealer visits or conferences

Key Responsibilities

Build strong relationships with Dealer Principals, General Managers, and department leaders (Sales, Service, and Parts).
Support dealerships in managing vehicle inventory to align with sales and market share goals.
Guide dealers in monthly go-to-market strategies and incentive programs to drive performance.
Conduct quarterly Minimum Sales Requirement (MSR) reviews to assess and enhance dealership performance.
Analyze Sales Satisfaction Index (SSI) and Customer Satisfaction Index (CSI) scores, identifying opportunities for improvement.
Promote Mopar parts, accessories, and service contracts to increase loyalty and revenue.
Ensure dealer participation in national marketing campaigns and corporate initiatives.
Assist with warranty claims, customer service cases, and buy-back escalations.
Keep dealerships informed and engaged with promotions, programs, and incentives.

Requirements

Who We're Looking For

This role is ideal for individuals passionate about the automotive industry and looking for an entry-level role in the automotive industry. Ideal candidates include:

Current dealership professionals
Graduates from automotive programs

Qualifications & Skills

Proficiency in Microsoft Office (PowerPoint, Excel, Teams, Email, Web).
Strong organizational skills and keen attention to detail.
Effective relationship-building and communication skills (written & verbal).
Ability to thrive in a fast-paced, customer-focused environment.
A sense of urgency and proactive problem-solving skills.

Life at Helm

Helm is a leading provider of customized branded merchandise, marketing fulfillment, and ecommerce retail turnkey solutions to some of the world's largest and best-known companies. Helm additionally supports its clients with comprehensive creative, marketing, technological and customer satisfaction services. Established in 1943 and based in Plymouth, Michigan, Helm is also the nation's largest provider of factory-authored automotive service and owner information.

Thrive Here & What We Value

Commitment to equal employment opportunities

Prohibition of discrimination and harassment

Comprehensive benefits package (medical, dental, vision, life insurance)

Generous paid time off with 10 paid holidays per year

Focus on improving dealership performance through service strategies

Emphasis on Account Development and Growth Strategies

Collaborative Environment with Field Team Members

Continuous Learning and Adaptation to New Product Offerings

Utilization of Technology for Performance Analysis and Reporting

Focus on Building Trust, Persuasion, and Effective Communication

Job FunctionsManaging virtual territory of approximately 30 dealershipsSupporting dealerships in managing vehicle inventoryConducting quarterly Minimum Sales Requirement (MSR) reviewsAnalyzing Sales Satisfaction Index (SSI) and Customer Satisfaction Index (CSI) scores

Job RequirementsCurrent dealership professionals or graduates from automotive programsPassionate about the automotive industry and looking for an entry-level role in the automotive industry

SkillsProficiency in Microsoft Office (PowerPoint, Excel, Teams, Email, Web)Strong organizational skills and keen attention to detailEffective relationship-building and communication skills (written & verbal)Sense of urgency and proactive problem-solving skillsAbility to thrive in a fast-paced, customer-focused environment