Join our team at Maximus Global Services!
Maximus Global Services (MGS) ultimate vision and mission is “Our vision is to make a meaningful impact on people's lives, delivering service with integrity and passion.” “Our mission is to create exceptional experiences by empowering our people through innovation to build new strong partnerships.” MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore and Las Vegas. MGS has immediate openings for Wheelchair Agent at Hartsfield Jackson Atlanta International Airport.
Status: Part Time
Summary/Objective
Provide various services such as wheelchair and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essentfunctions.1. Agent must be in communication with the supervisor on duty at all times. Will review the daily manning and assignment for the day.2. Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring that all security procedures are met.
Agent will take passenger through customs and baggage claim to the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call supervisor and return wheelchair to its initial position.Competencies1. Teamwork Orientation2. Stress Management3. Ethical Conduct4. Good Communication5. Customer ServiceSupervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentThis job operates at an airport setting and/or outside weather conditions.Physical DemandsThis position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet).
Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds. Position Type and Expected Hours of WorkThis is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7). TravelNo travel is expected for this position.Required Education and Experience1. High school diploma or GED.Additional Eligibility Qualifications1.
Must exhibit exceptional customer service and communication skills, both verbal and written 2. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test3. Must be able to read, write and speak English.4. Maintain a relationship with both employees and clients5. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines6.
Must be able to read and understand all operating and airport procedures and instructions.7. Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)Security Clearance (if applicable)Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
16.78 To 16.78 (USD) Annually
