CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 175,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
You will be a part of our incredible CR BillMax team which provides managed billing services to our CentralReach customers, helping them streamline and scale their billing and collections across all the services they provide.
Key Responsibilities:
- Accounts Receivable & Collections
- Manage client collections and accounts receivable
- Follow up on insurance-aged Accounts Receivable
- Track and resolve discrepancies based on partial payments and contractual obligations
- Claims & Denial Management
- Review and respond to all claim denials
- Collect required documentation to facilitate claim processing or appeal
- Conduct verifications and authorizations as needed
- Patient Communication & Support
- Communicate patient financial responsibility clearly and professionally
- Provide support for other billing-related duties as assigned
- Team Workflow
- Adapt quickly to evolving processes in a flexible and fast-paced team environment
- Leverage technology platforms to improve billing accuracy and efficiency
Desired Skills & Experience:
- Strong proficiency with computers and billing software systems required
- Well-organized with excellent multitasking and time management skills
- Clear, confident communicator with a strong customer service mindset
- Self-motivated with a professional and positive demeanor
- Ability to remain composed and solution-oriented in high-pressure situations
- Experience in ABA billing and collections preferred
- Familiarity with ERA (Electronic Remittance Advice) payment posting preferred
- An analytical thinker who enjoys problem-solving and process improvement
Your success will be measured through key performance indicators (KPIs) such as:
- Accounts Receivable aging resolution rate
- Denial overturn rate
- Timeliness of claim follow-up
- Contribution to team and department goals aligned with CentralReach’s mission.
CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform. Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes.
Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure. We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career.
We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians and educators produce superior outcomes for children and adults with disabilities. #LI-Hybrid
