Welcome to
The Retreat, Atlanta’s premier rooftop private members-only club. Nestled above the city skyline, The Retreat is a curated sanctuary for innovators, creatives, and discerning professionals who value connection, culture, and elevated experiences. More than a destination, The Retreat is a lifestyle—offering refined hospitality, dynamic programming, and a vibrant community at the heart of Atlanta.The Community Concierge serves as the face and pulse of The Retreat. This role blends high-touch hospitality, community engagement, and operational finesse to ensure every member interaction is meaningful, memorable, and seamless.
You’ll be the first point of contact and the go-to for all things member-related, helping create the exceptional environment that sets The Retreat apart.
Key Responsibilities
Member Relations & Engagement
- Greet members and guests warmly and professionally, creating an immediate sense of welcome and belonging
- Build authentic relationships and maintain a presence in key areas of the club
- Anticipate member needs and deliver exceptional personalized service
- Facilitate organic networking and social interaction among members
Experience & Atmosphere
- Maintain The Retreat’s elevated ambiance through impeccable service and presentation
- Support and contribute to the execution of club programming including events, live music, speaker series, and tastings
- Ensure all club spaces remain welcoming, organized, and aligned with brand standards
Administrative & Communication
- Manage reservations, inquiries, and requests via email, phone, and in person
- Track member preferences and milestones to support thoughtful engagement
- Assist with onboarding new members and guiding them through club offerings and etiquette
Team Collaboration
- Partner with F&B, events, and operations teams to create a seamless member experience
- Share member feedback and observations with leadership to inform continuous improvement
- Support special projects and VIP experiences as needed
Qualifications
- 2+ years of experience in luxury hospitality, guest services, or private membership environments
- Strong interpersonal skills with a polished, professional demeanor
- Highly organized and proactive with keen attention to detail
- Confident navigating social environments and high-profile clientele
- Passionate about delivering exceptional service and building community
- Familiarity with Atlanta’s social, dining, and cultural landscape is a strong plus
What We Offer
- Competitive compensation and benefits package
- Complimentary staff meals during shifts
- Professional development opportunities within a growing hospitality brand
- A design-forward, inspiring workplace above the heart of Atlanta
