As Product Manager for Partner Experience you will own the vision, strategy, and delivery of products and tools that empower our partners to onboard, manage, and grow with Token’s platform. You will work cross-functionally to ensure seamless integration, robust authentication, and actionable insights for our partners, driving adoption and satisfaction at every touchpoint
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What you'll do on a day to day basis
- Define and develop the product roadmap for all partner-facing experiences, including onboarding flows, key and certificate management, authentication, member management, and reporting dashboards
- Design, implement, and own products and solutions that enhance our partner propositions, leveraging cutting-edge technologies to deliver secure, scalable, and intuitive experiences
- Lead the continuous improvement of our developer portal and partner tools, ensuring partners have access to clear documentation, self-service resources, and actionable insights
- Work closely with engineering, design, commercial, and connectivity teams, as well as directly with partners, to gather requirements and deliver impactful features and solutions
- Champion the voice of the partner throughout the product lifecycle, ensuring their needs and feedback directly inform product enhancements and priorities
- Play an integral role in setting the strategy, roadmap, and prioritisation for the Partner Experience squad, aligning with company objectives and market demands.
What we look for in a candidate
- Wickedly smart entrepreneurial professional who loves technology and who lives to innovate and deliver disruptive technologies into the market
- Truly customer-centered thinking with a passion to deliver the best possible service standards to customers
- Have an ambition to innovate in the payments space and a proven track-record of bringing new products to market
- Highly professional approach and great communication skills with an ability to think on your feet
- Highly collaborative people who understand and value the power of working together as a team
- Passion for understanding our market, product and technology
- Excellent presentation skills and the proven ability to influence and communicate effectively
- Ability to change priorities quickly and willingness to do what it takes to get the job done; thrives in a high-growth environment
Previous experience must haves'
- Proven experience (5+ years) in a Product function delivering partner-facing, customer-facing, or developer-facing products, ideally in fintech, payments, or SaaS
- Strong track record of designing and launching intuitive onboarding flows, authentication experiences, or self-service portals for external users
- Demonstrated ability to work closely with UX/UI experts to deliver products that balance technical complexity with outstanding user experience
- Experience collaborating directly with external partners or clients to gather feedback, understand pain points, and translate needs into actionable product requirements
- Solid understanding of API-driven platforms and integration workflows, with the ability to communicate technical concepts to both technical and non-technical audiences
- Hands-on experience working in multidisciplinary squads, collaborating with engineering, design, commercial, and support teams to deliver impactful solutions
- Strong analytical and problem-solving skills, with a proven ability to use data and user feedback to inform product decisions and drive continuous improvement
- Experience defining product strategy, roadmaps, and priorities in alignment with both business objectives and user needs
It’s also good if you have
- Experience designing and delivering developer portals, onboarding journeys, or partner management tools with a focus on usability and self-service
- Familiarity with authentication technologies, key/certificate management, or secure member management systems
- Exposure to Open Banking standards, PSD2, or other regulatory frameworks relevant to payments and financial data
- Background in user research, usability testing, or running feedback sessions with external partners or clients
- Experience with data analytics tools and methodologies to derive insights that inform product improvements
- Previous work in a high-growth, multidisciplinary environment where you’ve balanced technical, business, and user experience priorities
- Ability to create compelling product documentation, guides, or resources that empower partners and developers
Open to all
Token.io is building an open future for everyone. We don’t just accept different points of view, lived experiences and new ways of thinking — we search them out. They help us make better products, better decisions, and a better place for everyone to work. So, come as you are. We acknowledge and embrace different backgrounds, identities and abilities. Respect is our default, and empathy is our baseline. No one succeeds until we all do.Apply for this job
