At Level Access, we are dedicated to ensuring the highest standards of security, privacy, and accessibility in our products. We are seeking a diligent, experienced
Technical Compliance Writer to join our team and assist us in improving our compliance documentation on a short-term basis. The right candidate will work closely with internal teams to gain a comprehensive understanding of our products and the organizational security and privacy programs to provide critical support to the sales process and other customer facing functions. The primary responsibility is to service the high-velocity customer questionnaires and requests, providing timely and accurate responses with a strong customer-service-oriented mindset, and providing support.
Responsibilities:
- Product and posture alignment: collaborate with internal teams and develop a deep understanding of Level Access products and the organizational security and privacy program and maintain this understanding as these areas evolve.
- Questionnaires: fill out customer security questionnaires that come through from Sales, Renewals or other sources.
- Customer service: provide timely response to new requests for information and steadfastly follow all requests through to timely completion, collaborating with others to source information where vital.
- Record keeping: use existing company tools and processes and ensure we keep records and an audit trail of all responses.
- Ad hoc support: provide other technical compliance writing to support internal and external teams as requested.
Qualifications:
- A Bachelor's degree or equivalent experience in Information Technology, Technical Writing, or a related field, with validated experience in information technology writing.
- Approach dedicated to the customer, with the ability to balance speed and accuracy to meet demand, while exercising good judgement to advance when vital.
- Excellent written communication skills, paying attention to detail and demonstrating a strong command of English grammar and punctuation.
- Communication and interpersonal skills, with the ability to work with both technical and business collaborators to capture information and requirements.
- Ability to collaborate optimally with peers.
- Good management of time with the ability to balance multiple tasks simultaneously and an eye for prioritization.
- Approach to knowledge management with curiosity and passion for seeking answers in ambiguous environments and bringing order to chaos.
- Ability to work effectively both independently and as part of a team.
Desired, but not required:
- Understanding of cybersecurity and privacy concepts.
- Understanding of web accessibility.
Application Process:
If you are hardworking and are looking for an opportunity to be a part of a growing SaaS a11y company, we encourage you to apply for this role! This is a full-time salaried position with a competitive benefits package, including medical insurance, unlimited vacations/FTO. Salary is commensurate with experience. Please submit your cover letter and resume in English for immediate consideration!Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access.
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