Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp!
This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world.
What we’re looking for:
Does working for a fast paced, growing company that is making a difference in the renewable energy space excite you? Nexamp is building the energy infrastructure of tomorrow and reinventing the way people interact with the electricity that powers their lives. Nexamp is looking to hire a Vendor Relationship Manager to join its Customer Experience team. We are looking for a passionate and proactive person to be responsible for building and sustaining strong, strategic partnerships with vendors to ensure the effective delivery of products and services. Your role will encompass oversight of overall program performance including workforce management (WFM) metrics, quality assurance (QA), and content accuracy while actively monitoring vendor effectiveness and collaborating with internal teams to achieve organizational objectives.
The Vendor Relationship Manager plays a key role in aligning vendor capabilities with the company’s strategic goals to maximize value and performance.We are accepting candidates across our hub offices of Boston, MA, Chicago, IL, and Washington, DC, where you will be hybrid. You will report to the Director, Customer Experience & Retention.
What you’ll do:
- Serve as the Subject Matter Expert (SME) on all aspects of the relationship, including contractual obligations, performance metrics, and strategic initiatives.
- Act as the primary point of contact for all vendor-related matters, addressing concerns and resolving issues in a timely and effective manner.
- Oversee vendor performance with accountability for key contact center metrics such as cost, service level agreements (SLAs), average handle time (AHT), customer satisfaction (CSAT), and quality benchmarks.
- Deliver regular performance updates to internal stakeholders, highlighting challenges, opportunities, and key insights through weekly, monthly, and other business review forums (WBR, MBR).
- Collaborate with workforce management teams to develop and negotiate capacity plans that align with evolving business needs.
- Manage contract renewals and amendments, ensuring all agreements remain current and accurately reflect organizational requirements.
- Lead regular calibration sessions with vendors to ensure consistency in quality standards, processes, and performance expectations.
- Proactively identify and mitigate risks within vendor relationships, including potential workforce disruptions or operational inefficiencies.
- Conduct in-depth analysis of vendor spend to identify cost-saving opportunities while upholding high-quality service delivery.
What you’ll bring:
- BA/BS degree in business,management or equivalent professional experience.
- 3-5 years of experience in vendor managementor a related field, with a demonstrated ability to manage complex vendor relationships, oversee billing and spend, conduct performance evaluations, and foster strategic partnerships.
- Established understanding of key performance indicators (KPIs), objectives and key results (OKRs), quality assurance frameworks, and content development best practices.
- Proven expertise in contract management, with strong negotiation skills to secure favorable terms and ensure compliance.
- Exceptional communication, negotiation, and interpersonal abilities to cultivate and sustain productive vendor relationships.
- Strong analytical capabilities to evaluate vendor performance data and identify opportunities for process optimization and continuous improvement.
- Proficient in relevant software tools, including Salesforce, vendor management platforms, and the Microsoft Office Suite.
- Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
- Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.
- Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
- Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
- Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
- Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.
If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply.
At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.
You’ll love working here because:
Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide.We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!
Compensation
The reasonably estimated salary for this role at Nexamp ranges from $85,000 - $100,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location.Nexamp's People team manages all aspects of recruitment and hiring within our organization.
We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes.
