T-Rex Solutions is seeking a results-driven NOC shift lead to support our USCIS contract. The program objective is to manage and provide technical operations and support services required to maintain and enhance Technical Operations Center O&M capabilities. The TOC supports the USCIS Enterprise Infrastructure on a 24/7/365 basis and handles approximately 14,000 incident tickets annually. In this role, the TOC provides support to the USCIS Enterprise Architecture which consists of 3500+ devices and 1,000+ voice and data circuits across the United States and OCONUS locations.
The ideal candidate will bring NOC team leadership experience with a strong background in IT operations and infrastructure. All work is performed on-site at Stennis Space Center.
Responsibilities:
- Provide Technical Operations Center team leadership and management in a 24/7/265 operations environment.
- Lead Tier 1, 2 and 3 technicians
- Help build and manage an efficient and capable IT and Network operations center team
- Support in the following areas: enterprise monitoring, critical incident management, engineering and IT support, O&M support, program and project management, dashboard management and reporting, performance management and analytics
- Ensure compliance with USCIS performance standards and federal IT best practices.
Requirements:
- Minimum of 5+ years as an IT lead or equivalent IT Operations subject matter expertise
- Must be a US Citizen
- Ability to obtain EOD Suitability
- Proven experience in IT Operations management
- Certification in at least one of the following:
- CCIE
- CCNP
- CISSP
- RCSP
- MCITP/MCSE
Desired Skills:
- Experience with performance monitoring tools such as New Relic, SolarWinds, Atternity, or equivalent.
- Familiarity with ITSM/ITIL practices and incident analysis frameworks.
- Knowledge of cloud performance analytics in AWS, Azure, or hybrid environments.
T-Rex Overview
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.T-Rex is constantly seeking qualified people to join our growing team.
We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.T-Rex is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.In compliance with pay transparency guidelines, the annual base salary range for this position is $75,000 - $125,000. Please note that the salary information is a general guideline only.
T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.
