Description
Azumo is looking for a Customer Success Manager (CSM) to lead client relationships and ensure the successful delivery and adoption of our software solutions. The position is FULLY REMOTE, based in Latin America.As a Customer Success Manager, you will play a critical role in building long term partnerships with our clients. You’ll work closely with cross-functional teams, Sales, Delivery and Engineering to ensure customer satisfaction, engagement and retention.The position demands a hands-on, client-focused individual who excels at building long-term relationships, driving customer engagement, and ensuring the successful adoption of technology solutions.
Responsibilities:
- Serve as the primary point of contact for a portfolio of assigned clients, building strong, trust-based relationships through proactive communication and reliable support.
- Understand client business goals, challenges, and success metrics; translate them into strategic initiatives and implementation plans in collaboration with Delivery and Engineering teams.
- Lead onboarding and early-stage implementation for new clients, ensuring a smooth transition from sales to delivery with clear documentation and handoffs.
- Monitor customer health and track success metrics to anticipate risks and uncover growth opportunities. Proactively engage to ensure continued alignment and satisfaction.
- Support inbound and referred leads by participating in discovery calls, gathering requirements, and helping articulate Azumo’s value proposition.
- Serve as a strategic advisor during the pre-sales process, helping prospects shape technical roadmaps and delivery strategies based on business needs.
- Coordinate and sometimes deliver product demos or service capability walkthroughs to support consultative sales.
- Act as a conduit between clients and internal teams, relaying structured feedback to inform product decisions, service enhancements, and delivery improvements.
- Drive upsell and cross-sell opportunities within accounts by recognizing client expansion needs and proactively offering tailored service solutions.
Requirements
The ideal candidate will have the following experience and qualifications:
- Bachelor’s degree in Computer Science, Business Administration or a related field.
- 4+ years of experience managing software development projects or working closely with technical teams throughout the SDLC (Software Development Life Cycle).
- Effective communication skills (oral and written): Able to clearly synthesize technical information for non-technical audiences.
- Strong empathy and customer orientation: Able to understand client goals, frustrations, and aspirations.
- Strategic thinking: Capable of aligning customer needs with business objectives.
- Conflict resolution and negotiation: Skilled at managing tense situations constructively, always aiming for win-win outcomes.
- Time management and organizational skills: Especially important when handling multiple accounts simultaneously.
- Ownership mindset: Takes full responsibility for the success and outcomes of assigned accounts.
- General technical knowledge: SaaS architectures, APIs, databases, AI/ML concepts, etc.
- Experience with JIRA and HubSpot.
- Ability to read and understand technical documentation: Even if not a developer, must communicate effectively with technical teams.
- Understanding of key success metrics: Ability to interpret KPIs such as churn, NPS, health score, retention rate, etc.
- The candidate’s experience as a Project Manager and pre-sales is desirable.
- Fluent in English (essential).
- Based in Latin America.
Benefits
Company benefits include:
- Paid Time Off
- Training
- Udemy Free Premium access
- Mentored Career Development
- U.S. Holidays
- USD Remuneration
- Profit Sharing
- Maternity Coverage
At Azumo we strive for excellence and strongly believe in professional and personal growth. We want each individual to be successful and pledge to help you achieve your goals while at Azumo and beyond. Challenging ourselves and learning new technologies is at the core of what we do.Based in San Francisco, California, Azumo is an innovative software development firm helping organizations build intelligent apps using the latest technologies in AI, data and cloud. We are passionate about solving key problems for customers around the globe.If you are qualified for the opportunity and looking for a challenge, please apply online at https://azumo.workable.com or connect with us at people@azumo.co
