Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.
We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:
- Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).
- Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).
- Inc. 5000 Fastest-Growing Private Companies.
- Forbes’ Fintech 50.
Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.
What’s The Role?
Kin is on a mission to simplify home insurance, and in doing so, to make it more accessible, especially for those in climate-impacted states. We’re looking for a Product Design Lead to drive the design strategy and implementation for our Support Experiences, which directly impact the tools and workflows of our internal agents, support staff, and operations teams.You’ll lead high-impact initiatives that improve internal efficiency and scale the business, all while ensuring design excellence and cohesive experiences across the Kin ecosystem.
You’ll also manage and mentor a growing team of designers and help shape the standards of enterprise UX at Kin as the design department continues to grow.
What You’ll Do
As a Product Design Lead, your work will span three key pillars–design strategy, end-to-end execution, and team leadership. You will own the experiences (both net-new and redesigns) of teams utilizing multiple products across a wide range of business functions. As someone who owns the full design process, you’ll need to zoom in and out between 30,000 feet and high fidelity pixels. But you won’t be alone. You’ll be part of a team of designers who collaborate and support one another in their work, a team where you’ll be a senior member.
Here’s more of what you’ll do:
- Lead Design for Support Tools: Own and evolve the internal-facing agent experience, including initiatives around supporting our sales and claims teams, ensuring agents have fast, intuitive access to complex information.
- Design at Scale: Craft experiences that serve multiple internal personas and workflows, with an emphasis on simplifying the complex, especially in areas like policy servicing, quoting flows, and claims navigation.
- Strategic Collaboration: Partner with product managers, engineers, researchers, and cross-functional stakeholders to define requirements and validate ideas.
- Prototype & Validate: Use tools like Figma, Usertesting.com, and live feedback from agents to ideate, test, and refine experiences quickly and thoughtfully.
- Drive Design Quality: Set the standard for enterprise UX at Kin. Influence design systems, ensure consistency, and elevate design execution across multiple surfaces.
- Facilitate & Communicate: Run design sprints and cross-functional workshops. Present your ideas and decisions with clarity, tying design rationale to user insights and business metrics.
- Manage & Mentor Designers: Eventually manage at least one other product designer, providing feedback, coaching, and clarity on strategic priorities.
The Skills to Succeed
- Vision-Driven Design Leadership:
You articulate a compelling design vision grounded in user, business, and technical realities, and you can effectively rally teams around it. You shape product direction, not just execution, through systems thinking, storytelling, and strategic foresight.
- Collaborative Influence Across Functions:
You build trusted partnerships with product, engineering, and research leads, and elevate cross-functional work by aligning priorities and guiding trade-offs. You’re not just part of the process, you’re steering it.
- Craft Excellence at Scale:
Your bar for visual and interaction design is high, and you help others reach it. You design modern, accessible, and elegant interfaces — and ensure design systems, patterns, and tools empower teams to deliver consistently.
- Clarity in Complexity:
You simplify intricate systems into intuitive flows and cohesive user experiences. You not only manage complexity but also make it disappear through structure, clarity, and reusable solutions.
- Designing for Long-Term Impact:
You anticipate future needs and design with scale and adaptability in mind. You know when to reuse, when to invent, and how to keep teams aligned through change.
- Mentorship & Design Culture Building:
You grow other designers through thoughtful feedback, coaching, and by modeling best practices. You contribute to a culture of excellence and inclusivity, shaping how design shows up across the company.
You Should Join Us If…
- You want to tackle undefined, complex problems that don't have obvious solutions — and you find energy in working through ambiguity.
- You want your work to contribute to real business outcomes and have direct access to the users you're designing for.
- You love being hands-on with design and enjoy switching between strategic thinking and tactical execution.
- You’re excited by the opportunity to influence design standards and build patterns that other designers will adopt and evolve.
- You want to work at a company where design has a seat at the table, and where internal tools are treated with as much care as customer-facing experiences.
You Probably Shouldn’t Apply If…
- You’re unable to share current or recent work that reflects your design thinking, process, and execution. A strong portfolio is critical for us to evaluate fit.
- You’re not comfortable in a fast-moving, high-volume product environment where shifting priorities are the norm and collaboration is constant.
- You’re looking for a pure strategy or vision-setting role — this position requires deep hands-on work in the tools and with the team.
- You prefer rigid roadmaps and fully defined problem spaces — we value flexibility, creativity, and comfort in ambiguity.
- You find enterprise or internal tool design uninspiring — our work is focused on complex backend workflows and internal-facing systems that are critical to how we serve customers.
Oh, and don’t worry, we’ve got you covered!
We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. In addition to these benefits, we also are excited to offer the following:
- Competitive salary and equity
- 401K with company match of up to 4%
- Flexible PTO for exempt employees, along with 8 company-observed holidays
- A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents
- Continuing education and professional development opportunities
For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.
State locations and specifics are subject to change as our hiring requirements shift.
About Kin
Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.
EEOC Statement
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Compensation Range: $167K - $199K
Life at Kin Insurance
Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, our members deserve an insuramce company that cares about them. We aim to stick with them through thick and thin.
Use efficient technology that lets homeowners buy directly from us to keep costs down: This is the essence of Kin. Our approach has fostered amazing growth and attracted marquee investors, including QED Investors, Activate Capital, August Capital, Commerce Ventures, Hudson Structured Capital Management, Avanta Ventures, Geodesic, and Flourish.
Thrive Here & What We Value1. Focus on customer outcomes | 2. Emphasis on efficient technology to keep costs down | 3. Commitment to extended hours for effective response to catastrophic events | 4. Comprehensive benefits program | 5. Continuing education and professional development opportunities</s> | 1. Comprehensive Benefits Program | 2. Competitive Salary and Equity | 3. Flexible PTO for Exempt Employees | 4. Paid Parental Leave Program | Kin is on a mission to change home insurance from what it is to what it should be. | They aim to stick with their members through thick and thin. | They use efficient technology that lets homeowners buy directly from them to keep costs down. | Their people are what make them great – they need forward-thinking, inspired game-changers like you to join them in their mission.</s> | We aim to stick with our members through thick and thin. | We use efficient technology that lets homeowners buy directly from us to keep costs down. | Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to: Built In Chicago's Best Places to Work, Midsize Companies (2021-2024). | Forbes' America's Best Startup Employers (2021- 2023). | Inc. 5000 Fastest-Growing Private Companies. | Forbes’ Fintech 50. | We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. | We also offer competitive salary and equity, 401K with company match of up to 4%, flexible PTO for exempt employees, along with 8 company-observed holidays, and a paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents. | Kin will accept applications for the role until March, 14, 2025. #LI-REMOTE</s> | 1. Kin is on a mission to change home insurance from what it is to what it should be. | 2. They aim to stick with their members through thick and thin. | 3. They use efficient technology that lets homeowners buy directly from them to keep costs down. | 4. Their people are what make them great – they need forwardthinking, inspired game-changers like you to join them in their mission.</s> | Comprehensive benefits program, including Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. | Our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.</s> | 1. Kin is committed to changing home insurance from what it is to what it should be. | 2. Kin aims to stick with its members through thick and thin. | 3. Kin uses efficient technology that lets homeowners buy directly from them to keep costs down. | 4. Kin's people are what make them great – they need forwardthinking, inspired game-changers like you to join them in their mission.</s> | 5. Kin offers a comprehensive benefits program, allowing employees to choose the benefits that are best for them and their family. | 6. They offer continuing education and professional development opportunities. | 7. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer.</s> | Comprehensive benefits program, including medical, dental, vision, life insurance and disability insurance options, an Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. | 401K with a company match of up to 4% | 4. Their approach has fostered amazing growth, attracted marquee investors, and earned them accolades, including being named to: Built In Chicago's Best Places to Work, Midsize Companies (20212024). | 5. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer.</s> | 2. We aim to stick with our members through thick and thin. | 3. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to: Built In Chicago's Best Places to Work, Midsize Companies (20212024). | 4. Forbes' America's Best Startup Employers (2021 2023). | 5. Inc. 5000 FastestGrowing Private Companies. | 6. Forbes’ Fintech 50. | 7. We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. | 8. We also offer competitive salary and equity, 401K with company match of up to 4%, Flexible PTO for exempt employees, along with 8 companyobserved holidays, A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents, Continuing education and professional development opportunities.</s> | 3. 401K with company match of up to 4% | 4. Flexible PTO for exempt employees, along with 8 companyobserved holidays | 5. Paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for nonbirthing parents | 6. Continuing education and professional development opportunities</s> | 21. Comprehensive benefits program | 22. Competitive salary and equity | 23. 401K with company match of up to 4% | 24. Flexible PTO for exempt employees, along with 8 companyobserved holidays | 25. Paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for nonbirthing parents | 26. Continuing education and professional development opportunities</s> | 9. Kin will accept applications for the role until April, 28th, 2025 | 10. This role is eligible to earn additional compensation annually through participation in our Kin Leadership Incentive Plan.</s> | Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. They don't just accept difference – they honor it, nurture it, and celebrate it.</s> | 7. We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including Medical, Dental, Vision, Life Insurance, and Disability Insurance options, an Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. | 8. We offer competitive salary and equity, 401K with a company match of up to 4%, flexible PTO for exempt employees, along with 8 companyobserved holidays, and a paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents. | 9. Continuing education and professional development opportunities.</s> | 3. Our people are what make us great – we need forwardthinking, inspired game-changers like you to join us in our mission. | 4. We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. | 5. We also offer competitive salary and equity, 401K with company match of up to 4%, Flexible PTO for exempt employees, along with 8 companyobserved holidays, and a paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents. | 6. Continuing education and professional development opportunities.</s> | 3. We use efficient technology that lets homeowners buy directly from us to keep costs down. | 4. Our people are what make us great – we need forwardthinking, inspired game-changers like you to join us in our mission.</s> | 1. Kin Insurance is on a mission to change home insurance from what it is to what it should be. | 4. Their approach has fostered amazing growth, attracted marquee investors, and earned them accolades, including being named to Built In Chicago's Best Places to Work, Midsize Companies (20212024). | 5. Kin Insurance is looking for forwardthinking, inspired game-changers like you to join their mission. | 6. They offer a comprehensive benefits program, allowing employees to choose the benefits that are best for them and their family. | 7. They also provide continuing education and professional development opportunities.</s> | 4. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to: Built In Chicago's Best Places to Work, Midsize Companies (20212024). | 5. Forbes' America's Best Startup Employers (2021 2023). | 6. Inc. 5000 FastestGrowing Private Companies. | 7. Forbes’ Fintech 50. | 8. We celebrate and honor differences.</s> | Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. They aim to stick with their members through thick and thin and use efficient technology that lets homeowners buy directly from them to keep costs down. Kin's approach has fostered amazing growth, attracted marquee investors, and earned them accolades, including being named to Built In Chicago's Best Places to Work, Midsize Companies (20212024), Forbes' America's Best Startup Employers (2021- 2023), Inc. 5000 Fastest-Growing Private Companies, Forbes’ Fintech 50. Kin will accept applications for the role until April 25, 2025.</s> | 1. Focus on customer service and claims service that goes above and beyond expectations | 2. Emphasis on using efficient technology to keep costs down for homeowners | 3. Missiondriven company that cares about its members through thick and thin | 4. Comprehensive benefits program, including medical, dental, vision, life insurance, and disability insurance options | 1. MissionDriven Company | 2. Emphasis on CustomerCentric Approach | 3. Focus on Efficient Technology for Cost Reduction | 4. Emphasis on Claims Service that Goes Above and Beyond Expectations | 5. Emphasis on Sticking with Members Through Thick and Thin</s> | 4. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:Built In Chicago's Best Places to Work, Midsize Companies (20212024). | 8. We celebrate our differences and don't discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. | 9. We offer flexible PTO policy, remote work, generous equity package, 401K with company match, parental leave, continuing education and professional development.</s> | 5. Kin is expanding our customer base and we are looking for new Kinfolk residing in Mountain and Pacific time zones! | 6. We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. | 7. We offer competitive salary and equity, 401K with company match of up to 4%, 16 days of accrued PTO, 2 floating holidays and 8 company holidays, and a paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for nonbirthing parents. | 8. We celebrate difference and don't discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</s> | 1. Missiondriven company that cares about its members | 2. Efficient technology that lets homeowners buy directly from them to keep costs down | 3. Marquee investors and accolades, including being named to Built In Chicago's Best Places to Work, Midsize Companies (20212024), Forbes' America's Best Startup Employers (2021- 2023), Inc. 5000 Fastest-Growing Private Companies, Forbes’ Fintech 50 | 4. Remote work and flexible PTO policy | 5. Generous equity package and parental leave | 7. EEOC Statement: Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer that celebrates and honors differences.</s> | 1. Mission to change home insurance from what it is to what it should be. | 2. Focus on providing customizable coverage and fast, highquality claims service. | 3. Emphasis on using efficient technology that lets homeowners buy directly from Kin to keep costs down. | 4. Commitment to sticking with members through thick and thin. | 5. Attraction of marquee investors and earning accolades such as being named to Built In Chicago's Best Places to Work, Midsize Companies (20212025), Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024), Inc. 5000 Fastest-Growing Private Companies, Forbes’ Fintech 50. | 6. Emphasis on people being what make Kin great – forwardthinking, inspired game-changers like you to join them in their mission.</s> | Emphasis on impact and speed over perfection | Prioritizes self-starters who proactively identify gaps and opportunities | Focuses on building iteratively and driving real change | Encourages collaboration with teams across multiple departments and priorities</s> | 3. Focus on innovation and delivering roadmap features with agility and high quality | 4. Fastpaced, iterative development environment | 5. Celebrates individual differences and promotes equality in the workplace</s> | 1. FastMoving and Data-Obsessed Team | 2. Focus on Customer Acquisition and Business Performance | 3. Comprehensive Benefits Program | 4. Continuing Education and Professional Development Opportunities | 5. Paid Parental Leave Program</s> | Collaborative culture where we solve problems together, learn from, and support each other | Emphasis on making a real world impact on people’s lives through the use of data and technology | Outcome oriented, as well collaborative. Taking ownership and prioritizing key outcomes is important, but so is taking an emotionally intelligent approach to working with others.</s> | 1. Collaborative culture where we solve problems together, learn from, and support each other. | 2. Emphasis on making a real world impact on people’s lives through the use of data and technology | 3. Outcomeoriented, as well collaborative. Taking ownership and prioritizing key outcomes is important, but so is taking an emotionally intelligent approach to working with others.</s>
