Job FunctionsProvide timely response to all incidents, outages and performance alertsCategorize issues for escalation to appropriate technical teamsPrioritize remediation of issues in a 24 x 7 environment with critical uptime requirements
Job RequirementsHigh school diploma or equivalentCompTIA+ and/or CompTIA Network CertificationAssociate’s Degree in Information Technology or equivalent corporate/military trainingExcellent written, verbal and interpersonal skillsStrong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations
SkillsUnderstanding of key network monitoring protocols and their application to infrastructureExperience performing basic administrative tasks for Microsoft server operating systemsExcellent written, verbal and interpersonal skillsStrong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situationsBasic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)Three years of experience supporting and monitoring network systems, servers or storage in an enterprise environmentPrevious NOC experience is strongly preferredBroad experience using a variety of monitoring and ticket management toolsExperience providing remote support using virtual desktop tools
POSITION SUMMARY
The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur across customer enterprise networks. This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. The NOC Analyst is responsible for researching and documenting various mitigation strategies, and must maintain current and thorough knowledge of customer technologies and their significance to customer operations.
This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. The NOC analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.
TYPICAL DUTIES
Typical duties include, but are not limited to:
- Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
- Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
- Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
- Document all actions in accordance with standard company policies and procedures
- Notify customer and third-party service providers of issues, outages and remediation status
- Work with internal and external technical and service teams to create and/or update knowledge base articles
- Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
- Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
- Other duties as assigned
QUALIFICATIONS
- High school diploma or equivalent
- CompTIA+, CompTIA Network Certification
- Understanding of key network monitoring protocols and their application to infrastructure.
- Experience performing basic administrative tasks for Microsoft server operating systems
- Excellent written, verbal and interpersonal skills
- Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress s
PREFRENCE
- An Associate’s Degree in Information Technology or equivalent corporate/military training
- Three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment.
- Previous NOC experience is strongly preferred.
- Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
- Experience monitoring VMWare clusters in high-availability environments
- Broad experience using a variety of monitoring and ticket management tools
- Experience providing remote support using virtual desktop tools
- Experience performing administrative and user management tasks for Cisco devices that include, but are not limited to routers, switches, firewalls, Call Managers, and VoIP phones.
Compensation Range Starting at: $22.00/hr. and a comprehensive benefits package including medical, dental, and vision; paid vacation and holidays; and a 401k matching program.VectorUSA is a proud Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Life at VectorUSA
Thrive Here & What We Value1. VectorUSA is a premiere technology company that designs, builds, and maintains voice, data, and video networks throughout the country. | 2. With 35 years of experience and more than 375 employees, they work closely with their technical partners to provide customized solutions for public and private K12 and higher ed schools, ports and terminals, hospitals, large and small commercial enterprises, and state, local, and federal agencies. | 3. They understand the complex demands of today’s dynamic technology environment and have exceptional abilities to deliver the best network solutions for their customers. | 4. As Vector expands their range of services, they continue to deliver smart technology solutions including Unified Communications and Collaboration, Innovative Infrastructure, Intelligent Surveillance, and Managed Solutions, helping businesses operate more securely and efficiently. | 5. They are a proud Equal Opportunity Employer/Veterans/Disabled and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</s> | 1. Emphasis on building trusted relationships with clients and fostering client satisfaction | 2. Focus on aligning IT service delivery with mission goals and emerging needs | 3. Commitment to compliance with DoD regulations, including FAR/DFARS, cybersecurity requirements, and organizational policies | 4. Encouragement of a culture of excellence, innovation, and collaboration among team members</s> | 1. Innovative technology solutions that support healthcare excellence | 2. Team that understands the critical nature of hospital infrastructure projects | 3. Cuttingedge network solutions and ongoing technical training | 4. Willingness to work evening shifts (starting at approximately 2:30 PM) to accommodate hospital operational needs. | 5. Commitment to maintaining safety and professionalism in sensitive healthcare settings.</s> | 2. With over 30 years of experience, they work closely with their technical partners to provide customized solutions for public and private K12 and higher ed schools, ports and terminals, hospitals, large and small commercial enterprises, and state, local, and federal agencies. | 4. As Vector expands its range of services, they continue to deliver smart technology solutions including Unified Communications and Collaboration, Innovative Infrastructure, Intelligent Surveillance, and Managed Solutions, helping businesses operate more securely and efficiently. | 2. With over 30 years of experience, we work closely with our technical partners to provide customized solutions for public and private K12 and higher ed schools, ports and terminals, hospitals, large and small commercial enterprises, and state, local, and federal agencies. | 3. We understand the complex demands of today’s dynamic technology environment and continue to deliver smart technology solutions including Unified Communications and Collaboration, Innovative Infrastructure, Intelligent Surveillance, and Managed Solutions, helping businesses operate more securely and efficiently. | 4. As Vector expands our range of services, we continue to deliver customized solutions for our customers. | 5. Our comprehensive benefits package includes medical, dental, and vision; paid vacation and holidays; and a 401k matching program.</s> | Innovation at Every Turn: Work with the latest technologies and contribute to projects that redefine industry standards. | Diverse Projects, Diverse Impact: From schools to hospitals, your work will significantly impact various community sectors. | Growth and Learning: VectorUSA is your playground for professional development, offering endless opportunities to enhance your skill set and advance your career.</s> | 2. With 35 years of expertise, they collaborate closely with technical partners to offer tailored solutions for diverse clients. | 3. They understand complex demands in today's dynamic technology environment and have exceptional abilities to deliver the best network solutions for customers. | 4. As Vector expands their range of services, they continue to deliver smart technology solutions including Unified Communications and Collaboration, Innovative Infrastructure, Intelligent Surveillance, and Managed Solutions. | 5. Compensation includes competitive pay and a comprehensive benefits package.</s> | Uncapped earning potential through competitive base salary and generous commission structure | Close collaboration with executive leadership to help shape deal strategy and sales objectives | Continuous learning and training to stay up-to-date on VectorUSA’s technology offerings and industry advancements</s> | VectorUSA is a proud Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</s> | 1. Collaborative Environment | 2. Tailored Solutions for Diverse Clients | 3. Exceptional Abilities to Deliver Best Network Solutions | 4. Expanding Range of Services | 5. Comprehensive Benefits Package</s> | 1. Collaborative team environment | 2. Opportunities for career growth and leadership roles | 3. Industry insights that keep you ahead of evolving networking solutions and customer needs | 4. 24/7 support for critical systems, with potential for night, weekend, or oncall shifts</s> | Onsite Position in Norfolk, VA at a U.S. Navy Facility | May Require On-call Support and Occasional Travel to Naval Installations</s> | 1. Opportunity for Career Growth and Leadership Roles | 2. Collaborative Environment with Advanced Team of Solution Architects and PreSales Engineers | 3. Focus on Learning and Collaboration | 4. Emphasis on Technical Knowledge and ProductSpecific Skills | 5. Equal Opportunity Employer/Veterans/Disabled</s> | Uncapped commission structure and earning potential | Work with world-class pre/post-sales engineering team | $80,000/yr. - $100,000/yr. + commission and a comprehensive benefits package including medical, dental and vision; paid vacation and holidays; and a 401K matching program.</s> | Competitive compensation with performance-based project bonus plan | Comprehensive benefits including medical, dental, and vision insurance | Professional development opportunities including ProCore platform certification | Career growth in a supportive team environment with opportunities for advancement | Work flexibility with eligibility for partial remote work after six months based on performance</s>
