Description
Helpdesk Manager
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Helpdesk Manager. This is a full-time position based in the Bethesda, MD area.
Roles and Responsibilities:
- Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
- Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
- Manage and mentor helpdesk staff, providing training and development opportunities
- Develop and implement helpdesk policies and procedures
- Prepare regular reports on helpdesk performance metrics
- Ensure proactive communication of issues to stakeholders
- Additional duties as assigned
Requirements
- A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related disciplines are required.
- This position requires a minimum of five (5) years of experience, of which at least two (2) years must be specialized.
- Specialized experience includes staff management, recruitment, and retention, Help Desk / Service Desk management.
- The Help Desk Manager must be certified by the Help Desk Institute as a Help Desk Manager, Desktop Support Manager, or Support Center Manager.
- The Help Desk Manager shall have a Level 5 (NACIC) security clearance or obtain a Level 5 (NACIC) security clearance within six (6) months of offer date
- Also required are one or more of the following (or current equivalent):• MTA: Microsoft Technology Associate • MCSA: Microsoft Certified Solutions Associate • MSCE: Microsoft Certified Solutions Expert • Apple Certified Support Professional • Certified Associate in Project Management
Benefits
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include:
- Generous Paid Time Off (PTO) and all Federal Holidays off
- Comprehensive Health and Dental Insurance Coverage
- Retirement Savings Plan
- Pre-Tax Benefit Programs
- Wellness and Work-Life Support
- Professional Development
- Performance and Referral Bonuses
- Life and Disability Insurance
