Job Functions1. Customer Outreach2. Sales and Marketing3. Product Expansion4. Process Improvement5. CrossFunctional Collaboration
Job Requirements1. Reach out to customers via inbound and outbound calls, SMS, and emails to upgrade them to our new products.2. Do whatever it takes to close customers from start to finish; including sales to offer management to customer service to application processing.3. Act as a bridge between the customer and product team – gathering, analyzing, and communicating feedback to drive product improvements.4. Collaborate with crossfunctional teams to build, document, and refine internal processes around product expansion and customer engagement.5. Obtain necessary licensure for outbound sales.
Skills1. Strong written and verbal communication skills2. Excellent listening skills and energetic phone presence3. Grit, determination, and speed – ability to excel in a fastpaced environment4. Proven track record of exceptional problemsolving capability5. Sense of entrepreneurship: selfstarter with high sense of urgency
Job Description
We are looking for Product Sales Operations specialists to join our product operations team to help accelerate our growth as we scale rapidly. You will serve on the front lines of our product expansion efforts — guiding our customers to upgrade to our new products through both inbound and outbound outreach. Your insights will directly shape the product strategy, as you collect feedback, identify patterns, and work closely with the product team to inform improvements and optimize the customer experience.This is a dynamic, cross-functional role ideal for someone with strong communication skills, systems-oriented, high-adapability and passionate about making an impact in a fast-moving environment.
Responsibilities
- Reach out to customers via inbound and outbound calls, SMS, and emails to upgrade them to our new products
- Do whatever it takes to close customers from start to finish; including sales to offer management to customer service to application processing
- Act as a bridge between the customer and product team – gathering, analyzing, and communicating feedback to drive product improvements
- Collaborate with cross-functional teams to build, document, and refine internal processes around product expansion and customer engagement
- Obtain necessary licensure for outbound sales
Qualifications
- Strong written and verbal communication skills; Excellent listening skills and energetic phone presence
- Grit, determination, and speed – ability to excel in a fast paced, ambiguous environment and hit ambitious targets
- Proven track record of exceptional problem-solving capability
- Sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes
- High level of comfort with sales, prospecting and marketing tools & processes
- Familiarity with data analysis tools; SQL
- Dedication to tracking and improving performance and efficiency on a daily basis
Aven is a proud Equal Opportunity Employer. Aven does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.
Life at Aven
Thrive Here & What We ValueA well-capitalized team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. | Missionaries who like to work hard on important problems - and build products that become infrastructure for society | Belief that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives.</s> | Aven is proud to be an Equal Opportunity Employer | Aven does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.</s> | Low-ego, highly collaborative, cross-functional team | Fast-paced startup environment | Mission-driven company that believes in using technology to lower the cost of capital for consumers</s> | 1. Aven is a proud Equal Opportunity Employer. | 2. Aven does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.</s> | Well-capitalized team of technology and finance executives with top-tier investors | Missionaries who like to work hard on important problems - and build products that become an infrastructure for society.</s> | A dynamic work environment | A team of talented, ambitious, and fun-to-work-with colleagues | Weekly team dinners | A proud Equal Opportunity Employer that does not discriminate against candidates or employees based on protected status under the law.</s> | 1. Wellcapitalized (over $250MM in equity funding). | 2. Toptier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. | 3. Missionaries who like to work hard on important problems and build products that become infrastructure for society.</s> | 1. Reinventing consumer credit through technology | 2. Wellcapitalized team with top-tier investors | 3. Fastpaced, ambiguous environment | 4. Focus on growth opportunities internally through partnership initiatives</s> | 1. Aven is an Equal Opportunity Employer that does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law. | 2. The company values grit, determination, and speed – ability to excel in a fastpaced environment. | 3. Aven is passionate about making an impact in a fastmoving environment.</s> | 2. WellCapitalized Team of Technology and Finance Executives with Top-Tier Investors | 3. Aven is a Proud Equal Opportunity Employer that Does Not Discriminate Against Candidates or Employees Based on Protected Status Under the Law.</s> | Missionaries that like to work hard on important problems, and build products that become infrastructure for society. | Value being pragmatic, rational, fast, minimalist, detailed oriented, and obsessively customer-centric. | Believe in inventing great products happens at the intersection of extremely deep detailed domain knowledge & a very lateral thought process. | Seek to advance the state of the art to build insanely great consumer financial products - starting with the world’s first home-equity backed credit card.</s>
