About us
We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team.
Want to join us?
Your new role
As a Sales Operations Associate (Renewals), you will be responsible for executing the end-to-end renewals process, ensuring timely contract renewals, maintaining accurate records, and supporting the sales and customer success teams in securing continued business. You will play a critical role in ensuring operational excellence, data integrity, and compliance in the renewal lifecycle.
Please be aware that we may close this position early if we receive a high volume of applications, so we encourage you to apply promptly.
- Renewals Processing: Manage the execution of all contract renewals, ensuring timely invoicing, documentation, and contract updates.
- Data & System Management: Maintain accurate renewal records in CRM and subscription management systems, ensuring consistency and reducing errors.
- Customer Communication: Support renewal notifications, documentation requests, and contract amendments in coordination with customer success and sales teams.
- Sales Team Support: Collaborate with the sales team to provide renewal details, contract terms, and necessary documentation, assisting them in customer negotiations when required.
- Workflow Optimization: Ensure efficient processing of renewals, identifying bottlenecks and suggesting improvements for smoother operations.
- CRM & Automation Support: Work within CRM and other sales tools to automate renewal reminders, track upcoming expirations, and ensure timely follow-ups.
- Reporting & Compliance: Maintain reports on renewal status, upcoming expirations, and processing timelines while ensuring compliance with company policies.
- Cross-Team Collaboration: Partner with sales, finance, and customer success teams to resolve any renewal-related issues and ensure seamless execution.
- 2-4+ years of experience in renewals processing, sales operations, or a related administrative role within a SaaS or subscription-based company.
- Strong attention to detail with experience in contract processing, CRM data management, and operational execution.
- Proficiency in CRM tools (Salesforce, HubSpot, etc.), subscription management platforms, and sales automation tools.
- Ability to manage high volumes of renewals efficiently while maintaining accuracy.
- Strong organizational skills and ability to manage deadlines in a fast-paced environment.
- Excellent communication skills to coordinate with internal teams and external customers.
- Proactive in following-up and confident in managing conflicting requests and expectations
- Strong interpersonal skills, ability to build relationships, being approachable and professional
- Understanding of working with cross functional teams across various locations and time-zones
Preferred Qualifications:
- Experience in subscription lifecycle management and contract execution.
- Prior experience in customer success or sales support roles.
Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. The talent we secure is fundamental to us achieving our vision and our growth plans.
The values we live by are:We are
brave in the pursuit of better
We are
collaborative and inclusive
We are
always open-minded
We are
from and for the community
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
