Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
Bready* to make a change?
Toast is seeking a Strategic Operations Analyst to join our customer onboarding strategy and operations team. You’ll work closely with customer onboarding, product, marketing, sales, systems, and customer care teams. This role is ideal for someone who has experience in strategy and operations, has led strategic initiatives from start to finish, and possesses an entrepreneurial mindset.
About this roll* (Responsibilities)
- Responsible for increasing efficiency across the customer onboarding process by working cross-functionally with onboarding, sales, systems, data and operations teams.
- Focus on growing Toast's business in markets including Ireland, the UK, and Canada and collaborate with Toast colleagues globally.
- Provide thought partnership with the sales and onboarding leadership teams about how to improve Toast’s go-to-market process.
- Anticipate and mitigate areas where inefficiencies are occurring in the onboarding funnel.
Do you have the right ingredients*? (Requirements)
- You must be comfortable analysing a variety of quantitative and qualitative inputs to make strong, data-driven recommendations for improvement.
- Experience engaging with stakeholders at a variety of different levels, leading workshops or group discussions, and building and delivering effective presentations.
- Strong working knowledge of the overlap between operations, systems and front-line onboarding execution.
- Systems and process-oriented mindset, easily able to self-onboard to new tools and understand how different systems work together to contribute to Toast’s go-to-market motion.
- Strong Sheets/Excel skills, experience analysing a variety of datasets.
- Experience with Salesforce.
- This role requires 2 days per week in our London office**
Bonus Ingredients**
- Experience operating independently; consulting or start-up experience is nice to have.
- SQL or similar analytical skills are nice to have.
Our spread* of Total Rewards:
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.*Bread puns encouraged but not required#LI-DNI
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.------For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
