Senior Client Implementation Manager (United Kingdom)

We're Karat, the world's largest interviewing company.

Karat is the gold standard in technical talent measurement, empowering organizations to evaluate, benchmark, and elevate the quality of their engineering teams. Trusted by global leaders such as PayPal, Atlassian, and Citi, Karat’s innovative assessments, live expert-led technical interviews, and unmatched talent insights help companies hire top talent and drive engineering excellence.

Come join our Customer Operations team

Our Customer Operations team plays a critical role in delivering a consultative, white-glove onboarding and implementation experience. We partner closely with clients to drive long-term success through thoughtful automation, actionable insights, and high-touch support at every stage of the customer journey.

What you will do

As a Senior Client Implementation Manager at Karat, you will architect and execute the technical deployment of our interview platform for enterprise clients, ensuring seamless integration with their hiring processes. You'll coordinate internal resources to configure custom solutions, conduct technical training, and serve as the implementation specialist who guides clients from kick-off through optimization, driving adoption and measuring success through implementation KPIs and platform performance metrics.

Architect and execute tailored client onboarding plans for enterprise-level clients, addressing complex implementation needs, establishing and achieving clear milestones and deliverables.
Orchestrate cross-functional resources across Karat teams to support high-touch onboarding for strategic enterprise clients.
Translate client requirements into practical onboarding roadmaps tailored to each client's specific needs.
Serve as the trusted advisor throughout the enterprise client onboarding journey, ensuring seamless platform adoption and stakeholder alignment.
Anticipate and mitigate implementation risks unique to large-scale deployments, developing creative solutions to maintain momentum.
Facilitate effective knowledge transfer through structured training sessions and documentation.
Track onboarding progress against established KPIs and provide regular status updates to stakeholders.
Collaborate with Sales, Product, and Support teams to ensure seamless client handoffs between phases, as well as ensure enterprise client requirements influence roadmap priorities.
Document client onboarding patterns and contribute to the development of repeatable onboarding playbooks and templates

The experience you will bring

7+ years of program or project management experience in SaaS or technology services, with demonstrated success managing enterprise-level implementations
Proven track record shepherding complex, multi-stakeholder client programs for Fortune 500 or similarly sophisticated organizations
Exceptional organizational and communication skills—including executive presence and the ability to influence senior stakeholders
Deep familiarity with technical implementations or enterprise software onboarding; experience with ATS/recruitment technology integration is highly valuable
Strong collaboration skills; adept at navigating matrix organizations and working across sales, product, engineering, and operations
Proficiency with project management tools like Asana, Smartsheet, Jira, or similar; experience with change management methodologies
A consultative, strategic mindset with a strong bias toward ownership, problem-solving, and creating scalable solutions for enterprise environments
Experience developing implementation playbooks and frameworks that can be leveraged across client segments

This position is only available to candidates residing in the United Kingdom.

While our team operates 100% remotely

, we are currently limiting hiring to this specific location.

This position is open to candidates authorized to work in the United Kingdom only. No visa sponsorship provided.

Benefits of joining Karat in the United Kingdom

All UK-based offers include a competitive salary in local currency and Karat-granted stock options. UK employees of record (EOR) will receive all required, country-specific benefits.

Additional Karat-Sponsored Perks:

Private healthcare available (100% premium coverage for employees and eligible dependents)

Time Off:

Generous United Kingdom time off policies

Vacation: 20 days of vacation per year (accrued at 1.67 days per month)
Sick Leave: Three (3) work weeks per calendar year
Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year

United Kingdom Holidays

Public Holidays: 7 days
Karat Summer Break: 5 days - July
Karat Winter Break: 5 days - December

Additional Information

By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found here.

Statement of Inclusivity

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.

Whether blatant or hidden, barriers to success have no place at Karat.We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.

Life at Karat

Karat is the leading expert in conducting first-round technical interviews. We pair technology and data with a network of experienced engineers whom we recruit and equip to be professional interviewers. Drawing on insights gained from more than 20,000 completed interviews to date, we get smarter and more predictive with every interview. Our solution increases capacity to interview, unlocks productive software engineering time, and delivers an exceptional candidate experience.

Thrive Here & What We Value1. Inclusive workplace that values diversity and promotes equal opportunities for all employees | 2. Competitive salary and benefits package, including stock options | 3. Generous time off policies, including vacation days and sick leave | 4. Private healthcare available (100% premium coverage for employees and eligible dependents) | 5. Karat’s Year One Grant: one (1) work week of “Year One PTO” granted upon start | 6. National Public Holiday Schedule available here: 7 days | 7. Karat Summer Break: 5 days July (not available to Customer Experience) | 8. Karat Winter Break: 5 days December (not available to Customer Experience)</s> | Inclusive workplace that values people of color, womxn, and LGBTQIA+ individuals | Statement of Inclusivity: no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. | Generous Mexico Time Off Policies | Karat ‘No Questions Asked’ Leave: One (1) work week per calendar year (prorated by start date)</s> | Inclusive workplace that values diversity and promotes equity | Passionate, focused, human-centric team | Mission to make every interview predictive, fair, and enjoyable so we can unlock opportunity -- for everyone.</s> | 1. Inclusivity: No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. | 2. Preventing Subtler Forms of Inappropriate Behavior | 3. Valuing a Diverse Workforce: People of Color, Womxn, and LGBTQIA+ Individuals are Strongly Encouraged to Apply | 4. Accommodation for Disabilities or Special Needs</s> | 1. HumanCentric Team | 2. Passionate, Focused, Dynamic Environment | 3. FastPaced, High-Growth Company | 4. Emphasis on Equity and Fairness in Hiring Process | 5. Commitment to Making Every Interview Predictive, Fair, and Enjoyable</s> | Inclusive workplace with no employee or applicant facing discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status | Values a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply | Offers additional rewards, including commissions, bonuses, and equity.</s> | Inclusive workplace where no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status | Offers competitive salary in local currency and Karat-granted stock options | Provides benefits for all full-time employees, including employer-sponsored healthcare, dental and vision, short-term disability, long-term disability, standard life insurance, flexible savings account, 401(k) match of 4%, and mental wellness support via Spring Health</s> | Inclusive and diverse workplace | Strives to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in their office.</s> | All UK-based offers include a competitive salary in local currency and Karat-granted stock options. | UK employees of record (EOR) will receive all required, country-specific benefits. | Additional Karat-Sponsored Perks: Private healthcare available (100% premium coverage for employees and eligible dependents), Time Off: Generous United Kingdom time off policies, Vacation: 20 days of vacation per year (accrued at 1.67 days per month), Sick Leave: Three (3) work weeks per calendar year | United Kingdom Holidays: Public Holidays: 7 days, Karat Summer Break: 5 days - July, Karat Winter Break: 5 days - December</s> | Inclusive workplace that values diverse perspectives and experiences | Emphasis on employee wellness and mental health support | Flexible time off policies for salaried employees and three (3) work weeks available per year for hourly employees</s> | 2. Private healthcare available (100% premium coverage for employees and eligible dependents) | 4. Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year | 5. Mexico Holidays: 7 days | 6. Karat Summer Break: 5 days July | 7. Karat Winter Break: 5 days December</s>

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