Hi, We're Centerfield.
Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.If you are currently an active Centerfield employee, please visit ourinternal jobs board to submit your application.Our Sales Trainer is responsible for delivering high-impact training programs to both our owned and operated as well as our partner (BPO) call centers.
The ideal candidate will ensure agents are well-equipped with the skills and knowledge required for peak performance, driving sales revenue and enhancing customer satisfaction.
KEY RESPONSIBILITIES
- Facilitate and master our call center training programs, including those for BPO partners.
- Collaborate with department leaders to identify agent development needs and support knowledge transition from training to live operations.
- Conduct coaching sessions, providing feedback and guidance to enhance agent performance.
- Drive sales revenue by delivering new hire and ongoing education training.
- Adapt training content to meet evolving business objectives and performance goals.
- Maintain up-to-date knowledge of sales operations and best practices.
EDUCATION AND EXPERIENCE
- Minimum 1 year proven experience as a Sales Trainer within a sales training or BPO organization.
- Associate degree in education, business, or a related field. (preferred).
- Sales certification or training accreditation is a plus.
- Proven knowledge and experience with MS Office, especially PowerPoint, Word & Excel.
KEY COMPETENCIES AND SKILLS
- Strong interpersonal and communication skills for engaging with employees at all levels.
- Analytical and data-driven mindset.
- Self-starter with the ability to work independently while being open to feedback.
- Excellent problem-solving and decision-making abilities.
- Collaborative team player who can work effectively with others.
- Proficient in classroom management for optimal learning outcomes.
- Exceptional presentation and training delivery skills.
- Flexibility to accommodate various training schedules.
- Expertise in managing the full training cycle (in-person and web-based learning).
- Detail-oriented with strong organizational and time management skills.
- Naturally engaging with a creative approach to training.
- Skilled in coaching and mentoring junior staff.
- Passionate about employee development and continuous learning.
To learn more, visit us
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Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.As a reminder, If you are currently an active Centerfield employee, please visit our internal jobs board to submit your application.For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.Centerfield Media is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. Apply for this job
