Who We Are:
Nationwide Marketing Group is the largest buying, marketing, and business support organization for independent retailers in the U.S. Our mission is to help independent retailers thrive on their own terms by providing innovative solutions, unparalleled resources, and a community of like-minded professionals. With a focus on digital transformation, we empower our members to embrace change and achieve lasting success in an ever-evolving marketplace.We take pride in giving back to the communities where we live and work, partnering with impactful organizations like Smile Together, Take My Hand Uganda, the Tisch Brain Tumor Center at Duke, and No Child Hungry.
Additionally, we actively encourage our team members to volunteer or donate to causes they care about, fostering a culture of compassion and engagement.As a team, we believe in building a diverse, representative, and inclusive workplace where everyone feels valued and supported. Our values of collaboration, trust, and leadership drive everything we do, ensuring we remain committed to our members and their success.Nationwide Marketing Group is an equal opportunity employer that does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability
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What We’ll Do:
At Nationwide Marketing Group, we are committed to supporting your success and professional growth. Here’s how we’ll empower you:
- Competitive Compensation: A base salary complemented by a performance bonus structure, depending on the role, to recognize your contributions and achievements.
- Comprehensive Benefits: Enjoy Medical, Dental, and Vision coverage with $0 cost Employee-Only options, as well as employer-paid Basic Life/AD&D, Short-Term and Long-Term Disability insurance.
- Savings and Retirement: Take advantage of our matching 401K program with 100% vesting to secure your financial future.
- Flexible Time Off: Benefit from our Open PTO Policy, 11 Paid Holidays, and Paid Maternity/Paternity Leave to maintain balance in your work and personal life.
- Professional Growth and Coaching: Access formal training opportunities and engage in recurring development meetings with your leader to ensure continued growth and success.
- Exclusive Discounts: Access our Discounts Program offering savings on Electronics, Cell Phones, Health & Wellness, Travel, Entertainment, Home & Auto, Pet Insurance, and more.
Job Location: Winston-Salem, NC
Job Summary:
The Product Protection Coordinator is responsible for the smooth running of the product protection programs that Nationwide Marketing Group offers to its retailer members. The work involves heavy interaction with Third Party Administration companies that directly manage the service contracts purchased by consumers and claims filed by either consumers or the retailers that sold the service contracts.
Key Responsibilities include:
- Administrative support for members as they enroll to sell new protection plan programs.
- Claims assistance in the event of an escalation. The Coordinator of Product Protection will use contacts within the Third-Party Warranty Administrators to seek resolution to the escalation. He/she will also have a perspective on the claim based on reading notes about the claim and understanding the coverage detailed in the Terms and Conditions.
- Identify needs in key areas like training, coverage changes, and reporting.
- Ensures the Third-Party Administrators follow the business rules that are established for the program
- Monitor service levels of all programs and escalate situations that need attention
- Utilizing spreadsheets and progress trackers to monitor and report on program growth as new dealers sign-on to sell protection plans.
- Perform and compile information on competitive offerings.
- Ability to foresee challenges and risks based on current circumstances.
- Create and manage marketing initiatives to promote existing programs, announce new programs, and highlight program specials and benefits.
- Respond to member inquiries related to program coverages, processes, and operations.
- Communicate with field team to resolve dealer escalations and support requests.
- Support the Senior Director, Product Protection in organization and launch of new initiatives and projects in cooperation with Third Party Warranty Administrators.
- Manage supply and shipment of certain program materials and marketing brochures.
- Occasional travel to dealer trainings and vendor Quarterly Business Reviews.
- Assist in monthly reporting duties, such as tracking spending of the fund to cover certain claims that were denied.
Other Responsibilities include:
- Organize content and develop management reporting
- Attend each Primetime event, and coordinate with vendors to secure attendance and booth fees.
Qualifications:
- Preferred is a bachelor’s degree in business, business administration, or related area of study.
- 2-3 years of industry related experience, preferably in a customer facing support role.
- Demonstrated leadership in a prior role.
- Experience working in a fast-paced, dynamic environment requiring new process creation, process improvement, task prioritization and strong project management.
- Must be proficient with Microsoft Suite.
Success Factors:
- Quickly learn and understand the coverages across the various product protection programs
- Ability to manage and use data in decision-making.
- Ability to prioritize work based on dealer size and financial impact.
- Drive member success in the product protection category. Place member success, comfort, and familiarity with all protection plan programs as the primary catalysts to achieving company sales goals.
- Be a self-starter, have high standards and be able to work independently and on a team to meet deadlines.
- Possess a sense of urgency with proactive identification of opportunities and risks.
- Ability to work under pressure and remain calm.
- Strong business judgement, analytical and problem-solving skills.
- Interpret reports, data, and results into actionable suggestions that will form future decisions.
- Exceptional interpersonal and communication skills
- Ability to work with a wide variety of team members; primarily external business partners.
- Strong skills in developing and maintaining effective relationships.
- Must be comfortable with change; must show willingness to grow along with the Company and within the role.
Additional Information:
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds.General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time.
A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time.
60000.00 To 65000.00 (USD) Annually
