Customer Experience Associate - Hybrid - Chicago, IL at The Tie Bar

The Tie Bar was founded in Chicago over a decade ago. Since then we’ve been bringing premium quality menswear at wallet-friendly prices. The Consumer Experience Associate will provide exceptional consumer service across multiple channels, and leverage consumer feedback through every phase of our operation.

Our Values

Operate with integrity
Consumers first
1% better every day

Job Description

Act as the voice of the Tie Bar on the frontline with consumers
Delight consumers and deliver outstanding service over email, chat, voice, & SMS
Read, assign, address, and resolve service inquiries from the daily inbox
Partner with other team members to assign, problem solve, and triage service tickets
Help answer service team questions in Slack channels
Follow up on product reviews
Process returns accurately and efficiently
Work to proactively address consumer issues
Continuously learn about company products and technologies
Educate, empower, and inspire consumers about our gear
Act as a brand and product ambassador for The Tie Bar
Engage with our community on social media channels
Generate thoughtful and strategic insights about the consumer experience

Qualifications

Bachelor’s degree
Experience in a consumer experience or retail sales
Makes decisions based on the Golden Rule
The ability to turn a bad consumer experience into a great one
Empathetic and clear communicator
Problem-solver who understands how to work with all types of consumer personalities
Ability to prioritize and manage multiple tasks simultaneously
Detail-oriented and highly organized
Strong written and verbal communication skills
Team player who feels there is no task too small
A love for quality gear, great design, and the environment
Experience with Shopify, Gorgias, Klaviyo, and Loop a plus
Applicants must be currently authorized to work in the United States.
Must be able to commute to Chicago office 1-2 times a week.

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Life at The Tie Bar

Founded a decade ago on the premise that a well-made tie shouldnt cost a fortune, The Tie Bar has become the #1 e-commerce destination for stylish men's accessories - namely neckties, bow ties, tie bars, pocket squares, socks and a host of other products. By designing its own products and offering the largest selection online, The Tie Bar allows men to find the right ties and accessories to match their style while delivering premium quality and exceptional value. The Chicago-based company has been hailed and consistently featured by GQ Magazine among others for its ability to predict and drive trends in men's fashion. The company's raving fan base includes countless celebrities who love its style, quality and value.

Don't see a role for you right now Email your resume to marketing@thetiebar.com telling us your dream job, we're always looking for good talent.

Thrive Here & What We Value

Unlimited PTO policy

Flexible Working

Competitive Medical, Dental, Vision and Life/ADD Insurance

Merchandise Discount

Company Bonus

Entrepreneurial spirit

Positive work environment

Opportunities for career growth

Teamwork

CustomerCentric Approach

Job Functions1. Consumer Experience Associate2. Customer Service Representative3. Sales Associate4. Retail Sales Associate5. Brand Ambassador

Job Requirements1. Bachelor’s degree2. Experience in a consumer experience or retail sales3. Makes decisions based on the Golden Rule4. Strong written and verbal communication skills5. Detailoriented and highly organized

Skills1. Excellent communication skills2. Strong problemsolving abilities3. Detailoriented and highly organized4. Ability to prioritize and manage multiple tasks simultaneously5. Proficient in Shopify, Gorgias, Klaviyo, and Loop (a plus)1. Empathetic and clear communicator2. Team player who feels there is no task too small3. Problemsolver who understands how to work with all types of consumer personalities4. Ability to turn a bad consumer experience into a great one

Customer Experience Associate - Hybrid - Chicago, IL

Life at The Tie Bar

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