IT Helpdesk/PC Support Technician
Essential Duties & Responsibilities:
- Help Desk and support requests through ticketing system, in person, and/or phone
- Follow up on outstanding requests to ensure timely resolution
- On-boarding, off-boarding, maintain user accounts and hardware
- Support for audio and video conferencing equipment
- Maintain and monitor internal assets to ensure accurate inventory records
- Other duties may be added and/or assigned as needed
Qualifications:
- Ability to work in a dynamic team environment
- Experience with Windows operating systems, including Windows 11 and Windows 10
- Experience with Office 365 and Office applications
- Familiarity with email services - Microsoft Exchange, Office 365
- Familiar with PC hardware
- Experience supporting Mobile devices (iOS, Android) and computer peripherals
- Familiarity with conference room hardware technologies – Lifesize, Microsoft Teams, and similar solutions
- Familiarity with audio/video conferencing and scheduling concepts
- Familiarity with VoIP (ShoreTel/Mitel) phone system and administration
- Basic networking skills for troubleshooting
- Exposure to IT ticketing or Helpdesk system
- Experience in an Active Directory, Azure Active Directory Hybrid environment
- Familiarity with Windows Group Policy Objects (GPO)
- Knowledge of Intune/Endpoint manager support and Autopilot a plus
- Strong customer service and troubleshooting skills
- Good communication skills, verbal and written
- Good at multitasking and prioritizing issues
Requirements:
- College diploma or university degree in the field of computer science with related area of focus or 2+ years relevant work experience
- Working knowledge of computer hardware and software fundamentals.
- A+ certification, MCP, MS-900, and AZ-900 certification, CCNA certification a plus.
