Position:
Quality Assurance Manager
Location:
Jeffersonville, IN
Job Id:
789
# of Openings:
0
Our Company:
PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.
We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists.
We are PharmaCord, a purpose-driven organization on a rapid growth journey.
Our Team:
Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We are looking for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.
We are seeking a hands-on IT Quality Assurance Manager/Supervisor to lead and actively contribute to the testing efforts of enterprise technology solutions. This role is ideal for a working manager or supervisor who thrives in both leadership and technical execution, driving quality across software development through strategic planning, test automation, and rigorous quality metrics. Must be capable of working independently and collaboratively.
A typical day in the life of the IT QA Supervisor/Manager will include but not be limited to the following:
- Lead and manage a team of QA analysts and testers, providing direction, mentorship, and performance management.
- Supervise and coordinate offshore QA resources, ensuring alignment with project timelines, quality standards, and testing methodologies.
- Establish clear communication and collaboration practices with offshore teams to support test execution, defect triage, and continuous feedback loops.
- Design, implement, and execute comprehensive test plans and strategies across functional, integration, regression, system, and user acceptance testing (UAT).
- Develop and maintain test automation frameworks, leveraging tools such as Selenium, Cypress, JUnit, Katalon or equivalent.
- Collaborate closely with developers, product owners, and project managers to ensure quality is embedded throughout the software development lifecycle (SDLC).
- Actively participate in hands-on testing activities, including writing test cases, executing tests, logging defects, and validating fixes.
- Define, track, and report on QA metrics and KPIs (e.g., defect density, test coverage, automation rate, release readiness) to drive continuous improvement and transparency.
- Ensure the use of best practices and methodologies such as Agile, Scrum and DevOps, adapting processes as needed for project demands.
- Evaluate and recommend testing tools, technologies, methodologies and process improvements to support evolving QA needs.
- Maintain a strong understanding of the organization’s applications, infrastructure, and systems from a quality perspective.
- Other duties as outlined in the PharmaCord Roles and Responsibilities matrix attached.
Education and Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 5+ years of experience in Quality Assurance, including at least 2 years in a leadership or supervisory capacity.
- Proven experience in managing and collaborating with offshore QA teams.
- Strong technical proficiency in test automation, scripting, and continuous integration tools (e.g., Jenkins, Git, Docker, Katalon).
- Proven experience with manual and automated testing in complex IT environments.
- Deep knowledge of testing methodologies and practices (TDD, BDD, exploratory testing, risk-based testing).
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication skills, with the ability to interact effectively with cross-functional teams and offshore partners. Exceptional relationship management skills and the ability to work individually or as part of a team, requiring little supervision, in a very fast-paced environment.
- Highly organized and detail-oriented, with the ability to keep multiple projects and client engagements active at once.
- We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
Preferred Qualifications:
- Certifications such as ISTQB, CSTE, or equivalent.
- Experience with performance testing tools (e.g., JMeter, LoadRunner) and API testing tools (e.g., Postman, SoapUI).
- Background in managing QA in cloud-based environments or SaaS platforms.
- Familiarity with regulatory and compliance requirements such as HIPAA or ISO standards.
Physical Demands & Work Environment:
- This is a full-time exempt position.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
- Ability to sit for extended periods of time.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Once you land this position, you’ll get to enjoy:
Our Benefits & Perks
- Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years
- Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
- 401(k) company match
- Wellness discounts on health premium
- HSA employer contribution
- Company paid Short-term Disability (STD)
- Company paid and voluntary Life Insurance options
- Voluntary Life, AD&D and Long-Term Disability Insurances
- Paid Parental Leave of Absence
- Wellness and Employee Assistance Programs
- PTO benefits, flex days and paid holidays
- Employee Referral Program
- Ambassador Program
- Tuition reimbursement program
- And more
A Career You'll Love
- Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.
- Voted Best Companies for Employee Happiness, Best Companies for Women and Culture by Comparably in 2023.
- Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace.
- Opportunities for advancement with a company that supports personal and professional growth.
- Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.
Any offer of employment is contingent on the completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.
PharmaCord is proud to be an equal opportunity employer.In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.
Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!
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