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External Job Title:
Call Center Supervisor
Internal Job Title:
Gap Supervisor(Onsite 5 days a week)
Location:
US-GA-Atlanta (Sandy Springs)
FLSA
: Exempt #LI-Onsite
Job Overview
:Provides leadership, guidance and support to GAP claim adjusters and document specialists. In executing the duties of the role, GAP Claims Supervisor will ensure proper adjudication and document review per the terms and conditions of the GAP addendum for all GAP claims as well as communicate effectively with all levels of the organization.
Job Responsibilities:
- Supervises GAP adjusters and document specialists to ensure claims are being administered properly within department and underwriter guidelines
- Monitors GAP claim and document volume and productivity to ensure proper balance, consistency, and quality control within the department
- Implements new procedures and amendments to existing procedures when necessary
- Remains “hands on” and synchronized with GAP operations team and other internal departments to keep current with target standards
- Works directly with internal and external contacts to help resolve complex claim issues including escalations and exception requests
- Offers support to GAP operations team through continued training and guidance as well as support to GAP leadership when necessary
- Cultivate strong and positive engagement with remote team members to ensure seamless collaboration and maintain a supportive team environment.
- Provide coaching and mentorship to agents, guiding their professional development and enhancing their performance.
- Other responsibilities as assigned by Manager, Department head or other senior leaders
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:
- Four Year College Degree preferred; High School Diploma or equivalent combination of education and experience required.
- 5+ years’ experience in supervision in a similar work environment preferred.
- Strong people, interpersonal skills, communication and presentation capabilities.
- Must have experience in managing remote teams, with a proven ability to lead and support distributed team members effectively.
- Superior verbal/written skills communication skills.
- Strong computer skills with the ability to understand proprietary policy service modules.
- Proficient in Windows and MS-Office Products.
- Proficient with PowerBI preferred.
- Proficient with SmartSheets preferred.
- Innovative, analytical, problem solving and creative thinking skills with solutions to challenging situations.
- Exercises sound judgment when interacting with employees and customers.
- Strong attention to detail.
- Must be able to work in a fast paced environment.
Company Benefits:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
About Safe-Guard Products International:
Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S.
and Canada.For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
