Job Title: Manager – Datacenter and Endpoint Support
Location: Denver, CODepartment: Information TechnologyReports To: Director of Information TechnologyFLSA Status: ExemptSalery Range: $100,000 - $135,000 annual (depending on experience), Bonus eligible.Job Summary: We are seeking a highly motivated and experienced Manager of Datacenter and Endpoint Support to lead a team responsible for the stability, security, and performance of our datacenter infrastructure and end-user computing environment. This role combines strategic planning with hands-on technical leadership to ensure seamless IT operations across the organization.
The ideal candidate will have a strong customer service focus while maintaining data security.Key Responsibilities:
Datacenter Operations
- Oversee the daily operations of Hybrid on-premises and cloud-based datacenter environments.
- Ensure high availability, disaster recovery, and data backup strategies are in place and tested.
- Manage server virtualization platforms (VMware, Nutanix), operating systems, and storage solutions.
- Collaborate with cybersecurity team to enforce security best practices and compliance.
Endpoint Support
- Lead the desktop support team in delivering high-quality technical support to end users.
- Manage endpoint lifecycle, including procurement, deployment, patching, and retirement.
- Maintain inventory including par stock, storage, and disposal of equipment.
- Implement and maintain endpoint management tools (e.g., ServiceDesk, Intune).
- Supervise Mobile Device Management processes and procedures.
- Provide support for approved desktop applications (M365, Adobe, etc)
- Develop and enforce IT support policies, SLAs, and documentation standards.
Leadership & Strategy
- Hire, mentor, and develop a high-performing technical team.
- Manage budgets, vendor relationships, and service contracts.
- Participate in IT strategic planning and contribute to enterprise technology roadmaps.
- Monitor KPIs and generate reports on system performance and support metrics.
Qualifications:
Required:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 7+ years of progressive IT experience, including 3+ years in a leadership role.
- Strong knowledge of datacenter technologies, networking, and desktop support.
- Experience with virtualization, cloud platforms (Azure, Nutanix), and enterprise IT tools.
Preferred:
- ITIL, CompTIA, or Microsoft certifications.
- Demonstrates an understanding of IT Security Compliance (ISO/IEC 27001, PCI, SOX).
- Familiarity with automation and scripting (PowerShell, Python).
Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Working Conditions:
- Full-time in our Denver Headquarters office with on-call responsibilities.
- Requires occasional travel to other company locations or vendor sites.
100000.00 To 135000.00 (USD) Annually
