About Your Role:
We’re looking for a confident and engaging live trainer to lead and develop our virtual training programs. In this role, you’ll be responsible for designing and delivering live, virtual training sessions that help our customers, prospects, employees, and partners understand and maximize their use of Sendoso.You won’t just present information—you’ll facilitate hands-on learning experiences, encourage social learning, and ensure learners leave with actionable knowledge. You’ll also play a key role in distilling training content into bite-sized tips, best practices, and embedded learning moments within our software platform.This role is focused on supporting live training initiatives and contributing content for larger on-demand training programs.Who You Are:
- A strong communicator & storyteller who can deliver training content concisely and engagingly.
- A confident live presenter who can think on their feet, engage an audience, and adapt in real time.
- Experienced in hosting webinars and leading virtual training, with a deep understanding of how to keep a remote audience engaged.
- Passionate about driving active learning, creating opportunities for hands-on practice rather than passive listening.
- Skilled at distilling complex information into clear, digestible takeaways that learners can apply immediately.
- Collaborative & adaptable, thriving in a fast-paced environment with cross-functional teams.
- A clear and creative scriptwriter, able to craft engaging outlines and talking points for both live training sessions and recorded video content.
- A fast learner when it comes to new software and platforms—you enjoy diving in, exploring features, and figuring out how to teach others to use them.
- Curious and innovative, always looking for ways to leverage AI tools to enhance training experiences, streamline content creation, or deliver more personalized learning moments.
Projects You’ll Work On:
- Deliver live virtual training sessions that are interactive, engaging, and results-driven.
- Facilitate social learning by creating spaces where people can learn from each other.
- Structure training for active participation, incorporating exercises and discussions instead of lecture-style content.
- Refine training content into key takeaways, best practices, and embedded learning tips within our software platform.
- Write scripts and speaker notes for live webinars, virtual trainings, and recorded video content—balancing clarity, tone, and timing.
- Experiment with digital adoption tools to enhance in-app learning moments based on customer feedback.
- Collaborate with the broader Customer Education team to continuously improve our live and on-demand training offerings.
- Identify opportunities to use AI (e.g., for drafting content, summarizing feedback, or personalizing learning paths) to enhance training effectiveness and efficiency.
Experience/Skills:
- 2+ years of experience in live training, webinars, or virtual facilitation.
- Experience with instructional design and creating training materials.
- Understanding of adult learning theory and how to apply it to training engagements.
- Exceptional presentation skills, with the ability to engage and energize remote audiences.
- Experience designing interactive learning experiences that drive participation and knowledge retention.
- Ability to take complex concepts and break them down into simple, actionable insights.
- Strong improvisation skills—able to adjust on the fly based on audience needs.
- Experience writing scripts and speaker notes for live virtual training, webinars, and on-demand videos, with an emphasis on clarity, flow, and tone.
- Skilled at translating technical or product-heavy content into approachable, learner-friendly language.
- Demonstrated ability to quickly learn and teach new software tools, especially in fast-moving environments.
- Strong attention to detail when writing, editing, and reviewing training materials—whether text, video, or live delivery formats.
- Familiarity with customer education and SaaS training is a plus.
- Video conceptualization, creation and editing experience is a plus.
- Bonus: Experience with digital adoption platforms like WalkMe, Pendo, or Candu.
Who We Are:Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.Our mission is to help companies rise above the noise by eradicating spam and elevating relationships.
Our goal is to enable businesses everywhere to make more human connections in a digital world.What We Believe:
- One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
- Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
- Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
- Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
- Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.
What You'll Love:
- Comprehensive Medical Plans plans - we’ve got you covered!
- Take-What-You-Need Time Off
- LSA Program
- 401K Plan
- FSA Plan
- Free General Medical & Mental Health care via Healthjoy
- Volunteer Time Off
- Birthday Time Off
- Generous parental leave benefits for both birthing and non-birthing parents
- Access to Employee Assistance Programs (EAPs)
- Discounted pet insurance through Pin Paws
- Free and discounted legal benefits through Rocket Lawyer
- Financial wellness benefits through Morgan Stanley
How we work:
- We work sane, sustainable and flexible working hours.
- We offer PTO, and have a genuine, supportive culture around work life balance and boundaries.
- We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
- We provide comprehensive benefits to reward and support our employees.
Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.
