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Tier II Help Desk/Junior Systems Administrator

Industrial Service SolutionsHouston, Texas, United StatesOnsite
This job is no longer open

Position Summary:


We are seeking a motivated and technically skilled individual to join our IT team as a Tier 2 Help Desk Technician / Junior Systems Administrator. This hybrid role is ideal for someone with strong troubleshooting skills and a desire to grow into systems administration. You’ll act as an escalation point for Tier 1 support and assist in managing servers, infrastructure, and critical IT systems.

Essential Duties and Responsibilities:


  • Respond to escalated technical support tickets via phone, email, or service desk platform.
  • Troubleshoot and resolve moderately complex hardware, software, and network issues.
  • Assist with onboarding/offboarding processes, including account provisioning and equipment setup.
  • Provide support for applications including Microsoft 365, remote access tools, and business-critical software.
  • Document solutions and contribute to the IT knowledge base.
  • Assist with server maintenance, patch management, and routine infrastructure tasks.
  • Monitor system performance and resolve minor alerts or escalate to senior admins.
  • Perform user account administration in Active Directory, Exchange, and other systems.
  • Assist with backup verification and disaster recovery testing.
  • Participate in IT projects such as deployments, upgrades, and migrations.

Qualifications:


  • 2+ years in an IT support role, with exposure to Tier 2 responsibilities.
  • Proficiency in Windows desktop and server environments.
  • Experience with Active Directory, Microsoft 365, and basic networking concepts.
  • Strong analytical and problem-solving skills.
  • Excellent communication and documentation abilities.
  • Experience with ticketing systems (preferred).
  • Exposure to virtualization platforms (VMware, Hyper-V), Group Policy, or scripting (PowerShell).
  • Familiarity with ITIL practices and SLA adherence (preferred).

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.


This job is no longer open

Life at Industrial Service Solutions

ISS offers a broad set of service value propositions for critical to process equipment across a diverse set of industrial end user markets. Our portfolio of diverse brands span across the nation. We are committed to investing in the capabilities and expertise our clients rely on. We know your plant can trust all of the ISS companies who provide reliable, exceptional, and safe service.
Thrive Here & What We Value- Collaborative work environment- Positive company culture- Competitive compensation package- Opportunities for career growth and development- Emphasis on safety and quality in all aspects of the job- Focus on financial wellbeing of the company in all areas of its operations- Hands-on operations of the company's accounting team- Support implementations, migration, or upgrades of financial systems- Establish and enforce proper accounting methods, policies, and principles- Coordinate and assist with annual audits and tax requests- Professional relationships with all key vendors/suppliers/subcontractors- Maintaining office rental contracts, vehicle lease agreements, and utilities agreements on time- Willingness to work with a partially remote team- Ability to use sound judgment when making independent decisions- Reasonable accommodations will be made for otherwise qualified individuals with a disability- Collaborative environment where everyone is encouraged to share ideas and contribute to the company's success.</s>
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