Summary
A Sales Support Specialist provides administrative and logistical support to the sales team, ensuring efficient operations and excellent customer service. They handle tasks like order processing, managing customer accounts, and analyzing sales data to improve strategies. This role is crucial for streamlining sales processes and maintaining strong customer relationships. Essential Duties and Responsibilities include the following. Other duties may be assigned.Key Responsibilities:
- Customer Support: Addressing customer inquiries, troubleshooting issues, and ensuring satisfaction.
- Administrative Tasks: Processing orders, updating records, and maintaining sales data.
- Sales Process Support: Assisting with quote preparation, order tracking, and shipping confirmations.
- Data Management: Analyzing sales trends, tracking customer interactions, and generating reports.
- Sales Team Collaboration: Providing support to the sales team, including meeting coordination and material preparation.
- Relationship Management: Building and maintaining strong relationships with clients and vendors.
Additional Responsibilities:
- Staff Support: Assisting staff with administrative tasks, training new employees, and providing general support.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Communication: Excellent written and verbal communication skills for clear interactions with customers and the sales team.
- Customer Service: Strong customer service skills to handle inquiries and resolve issues effectively.
- Data Entry and Analysis: Proficiency in data entry and analysis for accurate record-keeping and trend identification.
- Organizational Skills: Ability to manage multiple tasks and prioritize efficiently.
- Technical Skills: Proficiency in ERP software (like Syteline) and Microsoft Office applications.
- Problem-Solving: Ability to identify and resolve issues related to sales processes.
- Teamwork: Strong ability to collaborate with sales team members.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Equivalent to high school education or related experience or training; or equivalent combination of education and experience.
Language Skills
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Reasoning Ability
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
ADDITIONAL NOTESARCH Global Precision is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success. All employees of ARCH Global Precision are employed on an at-will basis.This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
