Billing Manager

Key Responsibilities:

• Oversee and support daily billing operations, ensuring accurate and timely invoice processing.

• Generate and distribute invoices to clients in a timely and accurate manner.  
• Review invoices to ensure compliance with company policies and legal regulations.  
• Monitor accounts receivable to track payments and follow up on overdue balances.  
• Investigate and resolve billing discrepancies or client inquiries professionally.

• Review and process invoices, credits, and adjustments as needed.
• Work closely with team members to resolve billing discrepancies, customer questions, and system issues.
• Train, mentor, and support billing staff—answering questions, reviewing work, and stepping in as needed.
• Monitor billing queues and workloads to ensure deadlines are met.
• Collaborate with internal teams (e.g., Sales, Customer Support, Accounting) to ensure smooth billing workflows.
• Perform account reconciliations and assist with month-end closing tasks.
• Maintain and improve billing procedures and documentation.
• Help implement new tools or system updates impacting billing operations.

Requirements:

• 4+ years of billing or accounts receivable experience, including at least 1 year in a lead or supervisory role.
• Strong working knowledge of billing systems and processes.
• Proficiency in Excel and experience with ERP or accounting systems (e.g., Great Plains, NetSuite, Salesforce, SAP).
• Excellent attention to detail and organizational skills.
• Comfortable juggling multiple tasks and shifting priorities.
• Strong communicator with a team-first mindset.

Preferred Qualifications:

• Experience in SaaS or Data Company
• Familiarity with billing compliance standards and best practices.
• Prior experience in a high-volume billing environment.