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Service Coordinator

ApplyJob Type
Full-timeDescription

REPORTING RELATIONSHIP & FUNCTIONAL ROLE


This person reports directly to the Senior Production Planner. The Job Coordinator is primarily responsible for facilitating on-time workflow within a manufacturing environment through the scheduling of manpower and coordination of materials necessary for the repairs and/or assembly.

RESPONSIBILITIES AND JOB DUTIES


Responsibilities: 


· Maintain jobs pertaining to repairs, production, field service, and exchanges.· Work closely with Service Center Foreman to schedule jobs.· Work closely with Purchasing, Expediting and Suppliers to ensure timely and often expedited/rush delivery parts needed for jobs.· Establish and maintain a communicative, coordinated, and cooperative relationship with the other departments in the organization as well as with customers. · Develop detailed job costing and maintain bill of materials to ensure consistent pricing and delivering required margins set forth in CFI policy.· Schedule daily jobs, projects and assign appropriate technicians.· Monitor efficiency of jobs, projects and repairs and course correct as needed.· Ensure all projects are delivered on time and within budget.· Provide impeccable customer service to both internal and external customers.· Establish and maintain a communicative, coordinated, and cooperative relationship with the other departments. · Create, maintain, and finalize jobs in MRP.· Maintain production and repairs schedule.· Develop and submit customer quotes as needed.· Liaison between Sales, customer, and Service Center Technicians·  

Administrative/General: 


· Responsible for maintaining jobs pertaining to repairs, production, field service, and exchanges.· Work closely with Service Center Foreman to schedule jobs.· Work closely with Purchasing, Expediting and Suppliers to ensure timely and often expedited/rush delivery parts needed for jobs· Establish and maintain a communicative, coordinated, and cooperative relationship with the other departments in the organization as well as with customers Requirements

REQUIREMENTS & CONDITIONS


·

Education: High school diploma or equivalent; higher level of education preferred.


·

Experience: 2+ years in production planning, scheduling and/or crew management, 1 or more years of experience using MRP system (


Sage, Odoo, GSS, SAP or others), 1 or more years of experience in a warehouse, machine shop, mechanical or manufacturing environment and basic understanding of simple mechanics.·

Preferred experience:


o Previous experience scheduler, coordinator, or quoter.o Previous experience working in a mechanical assembly environment.o Previous experience working with vendors.o Previous experience matching labor to specific job requirements·

Skills, Knowledge, Abilities: Proficient in Microsoft Word, Outlook, and Excel; strong knowledge of job requirement planning; proven ability to work well with others, especially under stressful situations.


·

Character Traits: 


o Team oriented and spiritedo Dependable, high integrityo Strong interpersonal communication skills (both written and oral)o Organized and able to handle multiple assignments with strict deadlines·

Physical Requirements: Standing, sitting, climbing, walking, crouching, stooping, twisting, and bending.


·

Working Conditions/Environment: Office and shop conditions (no central heat or air condition in the shop); some outdoor work required.


Life at Relevant Industrial, LLC

Relevant Solutions is the preferred provider of process equipment solutions. Every solution we deliver is specialized and customized for each demanding situation a client presents to us.\n\nWe leverage the vast experience and knowledge gained across our combined histories to provide exceptional solutions, without exception. We continually sharpen our edge with new expertise, and weâ??re always at the ready, focused on the most important job at hand â?? keeping our customers up and running.\n\nOur unique platform allows us to integrate our resources, capabilities and industry-specific experience to solve your greatest needs â?? whatever the need, whatever the industry. Our people are what makes us Relevant. Legendary. Innovative. Ingenious. Hardworking. Solution driven. Customer focused. The kind of people who never say â??neverâ?? and instead reply, â??Weâ??ll find a way.â??\n\nRelevant provides solutions through our Instrumentation and Automation, Rotating Equipment, Thermal Equipment, Purification and Building Solutions offerings. We donâ??t just sell parts and service to our customers; we help them realize new and better ways to run more efficiently.\n\nContact us at info@relevantsolutions.com.
Thrive Here & What We Value- CustomerCentric Approach- Continuous Learning and Development- Collaborative Environment- Emphasis on Quality and Excellence- Focus on Innovation and Growth- Positive working relationship with principals and vendors- Proactively seeking solutions and revenue opportunities to better serve customers- Being responsible for quality in all facets of customer relations- Equal Opportunity Employer- Competitive compensation plan
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