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Full-timeDescriptionKnight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, and IT. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.Our Service Team in the greater Dallas/Ft. Worth is seeking a Production Print Field Service Technician who is focused and enthusiastic about servicing and repairing a variety of advanced commercial and production printers in addition to other office equipment at various customer locations within a specific geographic area.
Experience with Ricoh, and Xerox is preferred. This position requires a strong technical background, excellent problem-solving skills, and the ability to deliver legendary customer service.If you are looking to utilize your expertise in office equipment solutions, specializing in copiers and printers, our Production Field Service Technician position may be the job for you!Our team is dedicated to providing reliable and efficient technology services, ensuring smooth operations for our clients and we are committed to delivering exceptional customer service and technical solutions to businesses of all sizes.We invite you to apply today to contribute to our mission of delivering top-quality office technology solutions to our valued customers.Learn more about Knight Office Solutions at www.knightoffice.com and see "Who We Are" on our YouTube page
Responsibilities
- Deliver high-quality service to clients while managing technical issues and response times according to customer service agreements.
- Execute comprehensive maintenance tasks including assembly, diagnostics, software updates, device maintenance and advanced installations.
- Serve as the customer liaison for assigned equipment, overseeing all service calls and uptime, ensuring an exceptional customer experience.
- Leverage advanced problem-solving abilities to diagnose and repair large-scale production equipment.
- Manages territory, inventory, and customer relationships.
- Demonstrates excellent technical and customer relation skills.
Supervisory Responsibilities
This job has no supervisory responsibilities.Requirements
Job Overview
Demonstrates technical expertise -
- Performs a full range of service diagnostics and repair. Procedures include diagnostics, installation, removal, and retrofits on assigned equipment with proven senior-level experience working on digital production print equipment or similar products.
- Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
- Fiery experience needed for this role.
- Demonstrates required digital competencies associated with assigned products and level assignment.
- Completes technical training on new equipment as assigned.
Manages territory -
- Effectively executes all required territory management and call handling procedures.
- Maintains and manages own parts inventory with a high degree of accuracy.
- Adheres to territory back-up plans.
- Completes all required administrative tasks in an accurate and timely manner.
- Complies will all company policies.
- Responsible for maintaining a "car stock" inventory with a value of $1,000 to $5,000.
Customer Service -
- Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
- Provides technical assistance to less experienced technicians.
- Exhibits professional appearance and demeanor at all times.
- Maintains productive, professional relationships with all company personnel.
- Is a positive and contributing team member.
Qualifications
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
- Requires a valid state driver’s license and minimum level of auto insurance coverage per KOS policy for positions entailing extensive use of personal car while on company business. Company vehicle(s) are available for eligible employees.
- Reasonable accommodation may be made for qualifying individuals with disabilities.
Why Work for Knight Office Solutions:
- Competitive salary, with experience.
- Comprehensive health, dental, and vision insurance plans.
- Schedule is Monday – Friday, 8:00 am – 5:00 pm.
- Opportunities for professional growth and development.
- Friendly and inclusive work environment that values teamwork and collaboration.
Join our dynamic team at our KOS Dallas Ft. Worth location to make a significant impact on our customers' experiences through exceptional customer service. We would love to hear from you!
Apply today!
Submit your resume, cover letter, and any relevant work examples demonstrating your expertise in customer and technical support to Knight Office Solutions'
Careers
Page.
If you are interested in applying to this role, we invite you to participate in a Culture Index Survey. This is 2-question survey helps us to apply your work-related needs to our position requirements, and it is also used to assist us in the development of our employees. The survey takes approximately 8 – 10 minutes to complete.Please click
HERE to complete the survey and select the position that you are applying for (Field Service Technician). For optimal visual of directions, it's recommended that you take the survey on a computer or tablet.
Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender.
