Technical Engagement Network (TEN) Help Desk Technician

Nightwing is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN) Help Desk Technicians to support this critical customer mission.

Responsibilities:- Serve as the first level Help Desk for the TEN Lab’s systems and accounts- Assist new user setup of equipment, accounts and tools- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner- Create and maintain accurate Tickets for Help Desk activities- Good problem solving skills- Work with Asset Management to support accurate records and maintain a good accounting of assets- Support the implementation of new technologies and equipment in the lab environment, - Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database. - Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure - Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions - Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users

Required Skills:- U.S. Citizenship- Must have an active DoD Secret clearance, TS/SCI clearance is preferred- Must be able to obtain DHS Suitability- 1+ years of directly relevant experience- Experience with multiple operating systems, to include Windows, Linux/Unix & MacOS- Proficiency and proven capability in the following areas:- Asset management practices and principles- Help Desk ticket processing and procedures- Good Customer support- Ability to keep detailed notes- Must be able to work collaboratively across physical locationsDesired Skills:- Experience with writing technical procedures and standard operating procedures- Virtualization automation and optimization- Experience with Virtual Private Networks (VPN)- Experience with virtual desktops (Citrix, VMWare)Required Education:BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.

Desired Certifications:- Security+Company Overview:Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.Our Core Values help us in our mission. They include:OUR CORE VALUESIdentifying the~RIGHT PEOPLE~and developing them to their full capabilitiesOur customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partnerWe believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellenceOur mantra is “~Simple*Secure*Speed~” in delivery of innovative services and solutions

MedicalDentalVisionBasic LifeLong Term DisabilityHealth Saving Account401KThree weeks of PTO10 Paid HolidaysPre-Approved Online Training