Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available.Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.Tier 1 Support Engineer is expected to bring a high level of technical knowledge of Veeam products, communicate effectively, and maintain a high level of customer satisfaction, as well as provide client support for Veeam’s products via telephone and email.
Specifically, this role will be supporting Veeam Backup for Microsoft 365.
Your Tasks Will Include:
- Provide in-depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing
- Analyze, diagnose, and provide solutions and/or workarounds to Microsoft 365 environments, operating systems, networks, and applications in relation to Veeam software product problems/questions
- Maintain strong customer rapport and excellent, timely communication
- Operate in an environment with frequent changes, as well as stressful situations
- Performs other duties as assigned
What We Expect From You:
- Fluent English (reading/writing/speaking)
- Previous troubleshooting/administration experience is required
- Familiarity with at least some of the following areas: Microsoft 365, Azure, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration)
- Familiarity with REST API concepts
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
What We Offer:
- Medical, dental, and vision through INS. Premium cost for employee and dependent coverage is fully funded by Veeam
- Life insurance and disability coverage
- Two weeks paid time off along with company paid holidays
- Veeam Care Days – additional 24 hours for your volunteering activities.
- Cafeteria subsidy
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program.
Please note: This is an on-site role, (4 days a week in the office), located in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica Veeam reserves the right to decline the application for the position. Applications must be in English.
#LI-FT1#LI-ONSITEVeeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
