StrongDM is driven by a clear mission: Secure Access, Zero Trust.
We design products and solutions that reflect this commitment, transforming the way organizations manage privileged access across their critical infrastructure. By leading with Zero Trust Privileged Access Management (PAM), we help our customers achieve secure, dynamic, and fine-grained control over access to their most sensitive resources. This focus on security has earned us an industry-leading 98% customer retention rate. Once a customer, forever a fan. That's our goal.When you work at StrongDM, you join a team committed to solving today’s security challenges with technology that works and customers who trust us to protect their most critical assets.If you ask anyone at StrongDM, you’ll find that our values truly guide everything we do—from how we innovate to how we treat each other.
These values are the foundation of our culture and define who we are as a company. It may sound cliché, but we’re onto something great—and G2 agrees. We embrace the missionWe pursue masteryWe win togetherThese are the principles we embody as an organization. They influence how we work as individuals and teams, and what we look for in candidates who join us. We’re glad you’re here! If this sounds like an environment where you’d thrive, read on. You will…As an Enterprise Customer Success Manager at Strong DM, you will ensure our largest customers are set up for success from the start.
Being an Enterprise CSM in the US, You will act as the CEO of your assigned book of business, collaborating with Sales, Solutions Engineering, Support, and Product teams to maximize the value they get from StrongDM. To achieve that, you must deeply understand the problem statement customers seek to solve, build consensus across customer teams, establish a project plan to roll out, manage expectations, and deliver on our product’s promise. You will own the customer relationship and the long-term health of the account in collaboration with the Account Team.RESPONSIBILITIES:Act as a trusted advisor and consultant to our customersLead kickoff and planning calls to determine customer requirements, goals, and define a deployment project plan to drive the rollout to success completionWork directly with your technical counterpart (Customer Success Architect) to map customers’ objectives to concrete steps in the implementation and deployment plan, as well as drive prescriptive best practicesCollaborate closely with StrongDM Support and Product teams to resolve customer-specific challenges, answer questions, resolve issues, and proactively identify/anticipate/resolve issues, whenever possibleFocus on driving product adoption across the entire target customer organization by learning customers’ goals and suggesting ways to help achieve them through process, existing product capabilities and/or with feature enhancementsAnalyze customers’ environment on a regular basis and provide recommendations to maximize the value of StrongDMBe the voice of the customer to help improve their experience across Product, Support, and EngineeringServe our larger enterprise accountsOwn the end-to-end success of your customers, responsible for onboarding, adoption, revenue retention, growth, and renewalYou will take ownership of the renewal for your assigned accountsREQUIREMENTS:8+ years in a Technical Account Management or Customer Success role for a product/service sold to cybersecurity teamsTechnology Consulting background is preferredUnderstanding of the technical concepts around Cloud or SaaS based and Identity cybersecurity products i.e.
Hashicorp, Cyberark, AWS, Entra IDStrong grounding in project management, including onboarding, implementation, and rollout of highly technical solutionsSavvy business sense capable of differentiating symptoms from the underlying cause and collaborating with technical teams to develop and implement the appropriate solutionDemonstrated track record of persuading technical audiences to take action based on requirements and value provided by solutionsDemonstrated track record of managing challenging customers or situations leading to successful outcomesAbility to manage large, complex projects while remaining calm under pressure and patient in challenging situationsBe humble, unafraid to ask for help, and never assumeExperience with Business Value Assessments (BVA) from a customer success perspective to ensure we can articulate the value realized$170,000 - $190,000 a yearCOMPENSATION:$170,000-190,000 + bonus + equity salary packagesCompany sponsored benefits, including:Medical, dental, and vision insurance (free to employees and dependents)401K, HSA, FSA, short / long-term disability coverage, life insurance6 weeks of combined accrued vacation + sick time Volunteer days + standard holidays + paid parental leaveGenerous monthly and annual stipend for internet + home officeEquity in a fast-growing startupNo travel requiredApply for this job
