The Patient Support Specialist is responsible for responding to patient inquiries regarding insurance benefits, patient responsibility, insurance updates, payment plans, eligibility and claims in a confidential, professional, and ethical manner. Communication with patients must be timely and documented in Athena. This role reports to the RCM Patient Support and Collections Manager.
Job Responsibilities:
- Respond to patient questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, patient responsibility, eligibility and claims in a confidential, professional, and ethical manner.
- Resolve patient issues and complaints in a timely manner.
- Establish payment plans as requested.
- Document Athena with clear, concise and thorough notes
- Work patient cases/inquiries in Athena.
- Respond to patient calls/requests within 48 hours of initial request.
- Research and analyze data to address operational challenges and customer service issues. Report on any trends to management.
- Provide patients with requested information, including those that are difficult and upset.
- Assist with other billing/collection duties, as needed.
Job Requirements:
- High School/GED Education required
- Previous experience in medical billing or a related field is preferred.
- Proficiency in electronic health records and billing software preferred.
- Athena experience preferred.
Benefits & Compensation:
- Health, Dental, and Vision Insurance
- Health Savings Account (HSA) and Flexible Savings Account (FSA) Option
- 401k Retirement Plan
- Life and Disability Insurances
- Paid holidays/PTO
Please note:
Advantia Health provides unparalleled healthcare to our customers by employing the most highly qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination or an approved request for accommodation is required as a condition of employment.
Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.
